Customer Service Manager
Resume:
OBJECTIVE
I am seeking a position that allows me to focus on management, human resources, and
office procedures.
Property Manager
ALOFT Management
April 2016 — March 2018 (1 year 11 months)
Marketing
Advertise and fill vacancies by implementing marketing initiatives
Process applications and follow up with applicants
Promote and show properties to prospective tenants
Interview, qualify, and place tenants
Maintain updated availability reports
Keep rental at optimum capacity
Maintain in-depth knowledge of market conditions
Market Rate, Low-Income, HUD, Section 42/Tax Credit
Administrative
Negotiate, prepare, and enforce leases
Complete all required paperwork for new tenants
Collect security deposits
Ensure the premises is ready for new occupants
Property Management Software
Financial
Establish appropriate rental rates by conducting market research
Prepare and distribute monthly statements
Ensure timely payments and collections
Minimize rental arrears
Coordinate default proceedings
Schedule expenditures; check and pay invoices
Prepare annual budgets
Keep accurate and up-to-date financial records
Prepare financial reports
Tenant/Resident Relations
Orient new tenants to the property
Investigate and resolve resident complaints and concerns in a timely manner
Enforce occupancy policies and procedures
Maintain timely communication with residents and tenants
Maintenance
Monitor and complete maintenance and repairs in a timely/cost-effective manner
Ensure security of premises and maintain security devices
Organize incoming and outgoing inspections and prepare inspection reports
Implement preventative maintenance programs
Oversee capital improvement projects
Negotiate and manage contracts with outside vendors
Staff Management
Hire, train, and evaluate property staff
Direct and control all personnel and resources to ensure property is properly maintained and owner objectives met
Education and Experience
Bachelor’s degree in business administration in process
Understanding of financial and accounting principals
Understanding of marketing and customer service principles
Working knowledge of marketing and sales activities
Working knowledge of budgets and financial statements
Working knowledge of contracts and agreements
Working knowledge of building and grounds maintenance
Computer proficiency including MS Office and property management software
Knowledge of relevant local, state, and federal legislation and regulations
Key competencies
Communication skills
Negotiation skills
Customer service orientation
Planning and organizing
Attention to detail
Resource management
Data collection and management
Supervisory skills
Effectively utilized problem-solving skills
Accounting Clerk
Mississippi Products, Inc.
March 2007 — September 2010 (3 years 6 months)
Review, verify, and process accounts payable transactions
Generate invoices and verify billing input
Receive and process payments
Prepare bank deposits
Follow up on collections
Audit and enter employee expense reports
Prepare and distribute monthly financial reports
Verify and process timecards
Calculate withholdings and prepare payroll checks
Investigated and resolved account discrepancies
Technical Skills
MS Office
QuickBooks
Data entry, analysis, and management
Knowledge of key accounting principles and procedures
Numeracy skills
Key Competencies
Task planning and organizing
Communication skills
Problem-solving
Decision-making
Attention to detail
Team player
Secretary
Jackson State University/Executive Ph.D. Program
March 2000 — March 2007 (2 years)
Directing staff and visitors
Managing files
Created spread sheet and documents for distribution
Routine clerical tasks and errands
Taking notes during meetings
Personal assistant to the Executive Director
Designed PowerPoint presentations
Served as editor of The Executive Catalyst
Served as program liaison to university administrators
Designed and maintained databases on matriculating students
Attended conferences for marketing and recruitment
Maintained the Jake Ayers Research Library
Ordering of supplies
Multi-Site Manager
Singleton Properties
August 1982 — May 2000 17 years 9 months)
Marketing
Advertise and fill vacancies by implementing marketing initiatives
Process applications and follow up with applicants
Promote and show properties to prospective tenants
Interview, qualify, and place tenants
Maintain updated availability reports
Keep rental at optimum capacity
Maintain in-depth knowledge of market conditions
Administrative
Negotiate, prepare, and enforce leases
Complete all required paperwork for new tenants
Collect security deposits
Ensure the premises is ready for new occupants
Financial
Establish appropriate rental rates by conducting market research
Prepare and distribute monthly statements
Ensure timely payments and collections
Minimize rental arrears
Coordinate default proceedings
Schedule expenditures; check and pay invoices
Prepare annual budgets
Keep accurate and up-to-date financial records
Prepare financial reports
Tenant/Resident Relations
Orient new tenants to the property
Investigate and resolve resident complaints and concerns in a timely manner
Enforce occupancy policies and procedures
Maintain timely communication with residents and tenants
Maintenance
Monitor and complete maintenance and repairs in a timely/cost-effective manner
Ensure security of premises and maintain security devices
Organize incoming and outgoing inspections and prepare inspection reports
Implement preventative maintenance programs
Oversee capital improvement projects
Negotiate and manage contracts with outside vendors
Staff Management
Hire, train, and evaluate property staff
Direct and control all personnel and resources to ensure property is properly maintained and owner objectives met
Education and Experience
Bachelor’s degree in business administration in process
Understanding of financial and accounting principals
Understanding of marketing and customer service principles
Working knowledge of marketing and sales activities
Working knowledge of budgets and financial statements
Working knowledge of contracts and agreements
Working knowledge of building and grounds maintenance
Computer proficiency including MS Office and property management software
Knowledge of relevant local, state, and federal legislation and regulations
Key competencies
Communication skills
Negotiation skills
Customer service orientation
Planning and organizing
Attention to detail
Resource management
Data collection and management
Effectively utilized problem-solving skills
Handled day to day operations
Supervised employees and contractors
Made recommendations for potential solutions
Provided cost benefit analysis to determined items and services to be purchased
Received and analyzed bids for contracting jobs; negotiated contracts
Liaison between contractor and owner to ensure effective communication
Performed frequent property inspections
Prepared work order requests
Provided court representation for owner
COMPUTER SKILLS
Microsoft Word, Excel, Access, PowerPoint, Outlook, Publisher, Adobe and Property Management Software, 46 wpm, and 16,880 k/hr at 98% accuracy -
EDUCATION
Jackson State University, Jackson, MS
College of Business (AACSB Accredited)
Bachelor of Business Administration
Belhaven University, Jackson, MS
Continuing Education
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