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Customer Service Manager

Location:
Jackson, MS
Salary:
75500
Posted:
August 16, 2019

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Resume:

OBJECTIVE

I am seeking a position that allows me to focus on management, human resources, and

office procedures.

Property Manager

ALOFT Management

April 2016 — March 2018 (1 year 11 months)

Marketing

Advertise and fill vacancies by implementing marketing initiatives

Process applications and follow up with applicants

Promote and show properties to prospective tenants

Interview, qualify, and place tenants

Maintain updated availability reports

Keep rental at optimum capacity

Maintain in-depth knowledge of market conditions

Market Rate, Low-Income, HUD, Section 42/Tax Credit

Administrative

Negotiate, prepare, and enforce leases

Complete all required paperwork for new tenants

Collect security deposits

Ensure the premises is ready for new occupants

Property Management Software

Financial

Establish appropriate rental rates by conducting market research

Prepare and distribute monthly statements

Ensure timely payments and collections

Minimize rental arrears

Coordinate default proceedings

Schedule expenditures; check and pay invoices

Prepare annual budgets

Keep accurate and up-to-date financial records

Prepare financial reports

Tenant/Resident Relations

Orient new tenants to the property

Investigate and resolve resident complaints and concerns in a timely manner

Enforce occupancy policies and procedures

Maintain timely communication with residents and tenants

Maintenance

Monitor and complete maintenance and repairs in a timely/cost-effective manner

Ensure security of premises and maintain security devices

Organize incoming and outgoing inspections and prepare inspection reports

Implement preventative maintenance programs

Oversee capital improvement projects

Negotiate and manage contracts with outside vendors

Staff Management

Hire, train, and evaluate property staff

Direct and control all personnel and resources to ensure property is properly maintained and owner objectives met

Education and Experience

Bachelor’s degree in business administration in process

Understanding of financial and accounting principals

Understanding of marketing and customer service principles

Working knowledge of marketing and sales activities

Working knowledge of budgets and financial statements

Working knowledge of contracts and agreements

Working knowledge of building and grounds maintenance

Computer proficiency including MS Office and property management software

Knowledge of relevant local, state, and federal legislation and regulations

Key competencies

Communication skills

Negotiation skills

Customer service orientation

Planning and organizing

Attention to detail

Resource management

Data collection and management

Supervisory skills

Effectively utilized problem-solving skills

Accounting Clerk

Mississippi Products, Inc.

March 2007 — September 2010 (3 years 6 months)

Review, verify, and process accounts payable transactions

Generate invoices and verify billing input

Receive and process payments

Prepare bank deposits

Follow up on collections

Audit and enter employee expense reports

Prepare and distribute monthly financial reports

Verify and process timecards

Calculate withholdings and prepare payroll checks

Investigated and resolved account discrepancies

Technical Skills

MS Office

QuickBooks

Data entry, analysis, and management

Knowledge of key accounting principles and procedures

Numeracy skills

Key Competencies

Task planning and organizing

Communication skills

Problem-solving

Decision-making

Attention to detail

Team player

Secretary

Jackson State University/Executive Ph.D. Program

March 2000 — March 2007 (2 years)

Directing staff and visitors

Managing files

Created spread sheet and documents for distribution

Routine clerical tasks and errands

Taking notes during meetings

Personal assistant to the Executive Director

Designed PowerPoint presentations

Served as editor of The Executive Catalyst

Served as program liaison to university administrators

Designed and maintained databases on matriculating students

Attended conferences for marketing and recruitment

Maintained the Jake Ayers Research Library

Ordering of supplies

Multi-Site Manager

Singleton Properties

August 1982 — May 2000 17 years 9 months)

Marketing

Advertise and fill vacancies by implementing marketing initiatives

Process applications and follow up with applicants

Promote and show properties to prospective tenants

Interview, qualify, and place tenants

Maintain updated availability reports

Keep rental at optimum capacity

Maintain in-depth knowledge of market conditions

Administrative

Negotiate, prepare, and enforce leases

Complete all required paperwork for new tenants

Collect security deposits

Ensure the premises is ready for new occupants

Financial

Establish appropriate rental rates by conducting market research

Prepare and distribute monthly statements

Ensure timely payments and collections

Minimize rental arrears

Coordinate default proceedings

Schedule expenditures; check and pay invoices

Prepare annual budgets

Keep accurate and up-to-date financial records

Prepare financial reports

Tenant/Resident Relations

Orient new tenants to the property

Investigate and resolve resident complaints and concerns in a timely manner

Enforce occupancy policies and procedures

Maintain timely communication with residents and tenants

Maintenance

Monitor and complete maintenance and repairs in a timely/cost-effective manner

Ensure security of premises and maintain security devices

Organize incoming and outgoing inspections and prepare inspection reports

Implement preventative maintenance programs

Oversee capital improvement projects

Negotiate and manage contracts with outside vendors

Staff Management

Hire, train, and evaluate property staff

Direct and control all personnel and resources to ensure property is properly maintained and owner objectives met

Education and Experience

Bachelor’s degree in business administration in process

Understanding of financial and accounting principals

Understanding of marketing and customer service principles

Working knowledge of marketing and sales activities

Working knowledge of budgets and financial statements

Working knowledge of contracts and agreements

Working knowledge of building and grounds maintenance

Computer proficiency including MS Office and property management software

Knowledge of relevant local, state, and federal legislation and regulations

Key competencies

Communication skills

Negotiation skills

Customer service orientation

Planning and organizing

Attention to detail

Resource management

Data collection and management

Effectively utilized problem-solving skills

Handled day to day operations

Supervised employees and contractors

Made recommendations for potential solutions

Provided cost benefit analysis to determined items and services to be purchased

Received and analyzed bids for contracting jobs; negotiated contracts

Liaison between contractor and owner to ensure effective communication

Performed frequent property inspections

Prepared work order requests

Provided court representation for owner

COMPUTER SKILLS

Microsoft Word, Excel, Access, PowerPoint, Outlook, Publisher, Adobe and Property Management Software, 46 wpm, and 16,880 k/hr at 98% accuracy -

EDUCATION

Jackson State University, Jackson, MS

College of Business (AACSB Accredited)

Bachelor of Business Administration

Belhaven University, Jackson, MS

Continuing Education



Contact this candidate