Salesforce Data

Name: GEORGE EYAKOH

Phone Number: +*- *** -*** - 0097

E-mail: ************@*****.***

SKILL SUMMARY

Highly adaptable, flexible, team player, excellent verbal and written communication skills as well as leadership skills to understand and implement business solutions.

Data uploads and Object customization

Users training.

Reports and dashboards.

Page layout and Record page

Custom Fields and Process builder.

Strong understanding of Salesforce best practices, Security & Sharing Settings, and validation rules.

Data Model and Management (App development, objects, fields, relationships, layouts)

PROFESSIONAL EXPERIENCE.

Salesforce Administrator/BA

Ruffalo Noel Levitz (RNL)- Remote June 2019-August 2019

Perform Salesforce Administrator tasks including:

Salesforce implementation

Add Fields and workflow without training

Creating and managing process Builder and workflow

Provide administrative user support with roles, profiles

Create and modify record page, page layout in Lightning.

Create and manage new users as well as their security settings.

UAT

Setup User Profiles, Role, Permission Sets, Sharing Settings, Role Hierarchy

Data management (data loader).

Requirement Gathering and documentation.

Produce salesforce report and dashboard

Role: Salesforce Administrator

Business Plan Solutions – Dallas-Tx April 2018 – May 2019

Perform Salesforce Administrator tasks including:

Provide administrative user support with roles, profiles and permission sets.

Create and modify record page, page layout and home page in Lightning.

Create and manage new users as well as their security settings.

Import leads and contacts and create new validation rules that fire.

New approval process, Workflows, Process Builder Flows, Visual Flows, Validation and Rules Actions.

Configured products and price book.

Customize and manage reports and Dashboard.

Create, configure and maintain custom reports and dashboards.

Gather and analyze end user requirements.

Create custom objects, record types, fields, and field dependencies.

Create and customize page layouts.

Gained a knowledge of Salesforce best practices.

Created data flow diagrams and process flow diagrams to facilitate better system understanding.

Role: Salesforce Administrator

Confidence IT & General Services- St. Paul MN Feb 2017 – April 2018

Implemented clean data processes that improved quality reports.

Report design and implementation for personal usage and for management reporting.

Data security designs through profiles, settings, permission sets, sharing, roles.

Business systems analysis with end users, technical and functional stakeholders to analyze Salesforce.com functional, technical, integration and data needs while clarifying, refining and documenting requirements.

Worked with SFDC standard objects such as Accounts, Contacts, Reports, Dashboard, Quotes, Opportunity, products, Contracts, Cases, and Solutions making sure data acquired is clean.

Designed various types of email templates for auto response to customers

Process automation (approvals, workflows, validations, and process builder).

Product life cycle management (design, quality testing, staging, training and deployment).

Create and modify custom links and button.

Bulk Uploading Data Loader.

Campaign management and leads conversions.

Daily cases management and user’s engagement.

Role: Salesforce Business Analyst

Ropapharms International-Quad City IL May 2014- Feb 2017

Creating, modifying and Unlocking user accounts or resetting passwords when users can’t remember their password.

Helps users in creating and modifying reports and Dashboard.

Expanding or refining sharing rules and access privileges so records can be properly viewed and manipulated (while keeping the “special records” locked or hidden altogether).

Import leads and contacts.

New validation rules that fire.

Changes to workflow rules, particularly when they change field values or generate outbound messages.

Create and Modified pick-list values or record types.

Act as primary point of contact for all customers; addressing product questions. and concerns, providing solutions to problems and ensuring complete satisfaction.

Ensure value propositions are properly communicated to all partners.

Communicate effectively and regularly with internal corporate staff and with external suppliers and Promote company name/reputation in marketplace such as LinkedIn and Facebook.

Document and communicate business requirement.

Created and deployed several reports for different user profiles based on the need in the organization.

Set product roadmap, establish release plan, manage product backlog, and provide decisions on scope and requirement changes

Detail customer workflows through complete end to end cycle.

Support marketing efforts at commercial and producer levels.

Manage risk by operating within established guidelines.

Manage deals from start to close making sure to meet revenue target per quarter.

Designed different custom dashboards for various user groups based on their business functionalities and needs.

New approval process, Workflows, Process Builder Flows, Validation and Rules Actions.

Define market acceptance criteria and ensure product development output remains consistent with product objectives

Designed various types of email templates for auto response to customers

EDUCATION

Bachelor’s Degree in Business Management.

CERTIFICATIONS

Salesforce Administrator Certification.

Salesforce Platform App Builder

Scrum Agile (In progress)

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