William Soh

**** ******* **, *********, ** *****– Cel : 707-***-**** _email: ac93mf@r.postjobfree.com

Objective

Enthusiastic Desktop Support and Data Admin Professional Seeking to benefit an IT department and I am a hard-working person who wants to better myself in the information technology field. So, I can better myself in school and in a professional field. I am eager to learn more about information technology, and showcase my skills and see what I can bring to the table. Just give me a chance to showcase my skills. I work while with another team members, I'm a fast learner.

I setup new workstation for new users, I set up computers, laptop, printers, scanner, monitors. Troubleshooting computers, printer, scanner, and monitors problems and also troubleshoot hardware and software. I remote in to help end users across the country trying to fix their problems. Do a little network troubleshoot like LAN problems solving. I also travel to different site and can go around the country to upgrade computers.

I work with computer hardware, install and configure product also do refresh on laptop and computers. I also have installed applications, software/fix and or maintenance on computers. I also do data entry with Word, PowerPoint and Excel.

Skills & Abilities

- LAN aptitude.

-Windows NOS(7,8,10)

-MS/Word/Excel Proficient.

-Excels under pressure.

-Windows 2008, 2012/ Active Directory

-Identify and troubleshoot network systems (Fix Corrupted File System, OS files and Hard Drive)

Education

CAMEROON GENERAL CERTIFICATE OF EDUCATION

GCE ordinary level

GCE advance level Cameroon

Experience

HELPDESK /DESKTOP SUPPORT

From July 2015 to present

DESKTOP SUPPORT ANALYST AND DATA ENTRY ADMIN /JUNIOR SYSTEM ADMIN

From Jan 2016- Dec 2018

Washington Tec Solution DC

Providing Desktop Support for 2000+ users

* Laptop and Desktop set up repair

* Virus Scan

* Data Back up

* Software support including MS Office

* Java support installation and troubleshooting

* All internet browser support

Loads appropriate software packages such as Microsoft operating systems, networking components and Microsoft office applications

Installs desktop, laptop and terminal hardware and peripheral components such as monitors, keyboards, printers and disk drives

Provide Helpdesk Support to end-users of proprietary software.

Answer questions about product features and resolve use problems

Document all issues and generate reports detailing common problems and error trends

Fill in for in House IT services as needed, installing new desktop systems for developers, project managers and quality assurance team members.

Strong customer service skills.

IT officer and data entry admin

From Jan 2017-Dec 2018

* Providing support for Office 365

* Providing support for MS Office 2007-2012

* Printer and Print server support

Supported small business customers via inbound and outbound technical support calls.

Assisted customers having hardware, software and networking issues..

Research client issues to resolve complaints promptly

Display exceptional people skills and maintained calm demeanor during every phone call.

Additional Information.

Language: Fluent in Both French and English

Certification

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