Transcriptionist

Kirsten Bailitz

***** ****** ***. *****, ** ***** 760-***-**** **********@*****.***

Self-motivated professional with 20+ years small business experience with scheduling, appointment management, client development, written and verbal communication skills and customer service, quality assurance and quality control, marketing, employee and subcontractor onboarding, training and management, workflow management, recruiting and training sales teams, coordinating and presenting weekly training seminars for new recruits, existing team members and company leadership, leasing and sales, inventory management and purchasing, customer billing, accounts payable and receivable, bookkeeping and meeting deadlines. Welcoming personality, detail oriented, able to work under pressure, strong work ethic. Team player with a positive attitude and adaptability, great time management skills and problem-solving abilities.

PROFESSIONAL EXPERIENCE

Independent Consultant, Indio, CA — Skincare Specialist and Recruiter/Trainer

November 2012 - PRESENT

●Develop client base and customer loyalty by providing exceptional customer service and meeting customer expectations.

●Present skincare/makeup training and product education.

●Cultivate sales, process payments and manage returns and refunds.

●Marketing, recruiting and training team members, inventory management and purchasing.

●#1 in Sales for the National Area 2015.

EMTranscription, Indio, CA — President/Owner

August 1997 - January 2017

●Client development, customer service, QAQC and marketing.

●Hired, trained and managed subcontractor transcriptionists.

●Handled all payroll and billing/accounting practices.

●Transcribed medical notes for physicians and physical therapists.

Heather Ridge Apartments, Phoenix, AZ — Assistant Manager

August 1997 - August 1998

●Responsible for daily operations of the complex and 252 rental units.

●Showed prospective tenants the property and model units and answered questions regarding the property.

●Handled comments, complaints and requests from tenants.

●Wrote and executed lease agreements with tenants.

●Collected rent payments, posted payments and deposited funds appropriately.

●Contacted residents in arrears and pursued legal ramifications when necessary.

●Oversaw a team of leasing agents and maintenance staff.

Physiotherapy Associates, Tempe, AZ — Physical Therapy Aide/Receptionist

October 1995 - August 1997

●Scheduled and confirmed patient appointments.

●Prepared treatment rooms for patients by following prescribed procedures and protocols.

●Prepared patients for physical therapy treatment by welcoming, comforting, providing and/or assisting patient into physical therapy apparel or apertures.

●Assisted therapist in patient treatment including relaying care information, providing modalities as needed including heat, ice, e-stim, and ultrasound, and guiding patients through their rehabilitation program.

●Transcription of medical and therapy notes including initial assessments, progress notes, and discharge summaries as well as communication to treating physicians.

VOLUNTEER HISTORY

Sacred Heart School, Palm Desert, CA — Fundraiser Coordinator SCRIP

August 2012 - June 2014

●Organized and oversaw one of the school’s largest fundraising programs.

●Managed and trained a team of 20 volunteers.

●Created and maintained the volunteer shift schedules.

●Inventory control and purchasing.

●Sales and customer service.

EDUCATION

West Virginia University, Morgantown, WV — BS Exercise Physiology 1994

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