Customer Service Representative

PATRICE JAGOO IT Specialist IT Administrator

Morristown, NJ 862-***-**** ************@*****.***

10+ Years of Transferable Customer Service Experience Hands-on IT Background & Ongoing Training Open to Internships

IT professional proven in installing, monitoring, troubleshooting, and repairing complex IT systems and platforms. Strong technical expertise across various technology programs and processes. Trusted partner to senior management in identifying and resolving technical issues. Collaborative communicator skilled in working across functions to ensure IT excellence. Presently pursuing IT Administration certification to complement Bachelor’s in Computer Engineering & Technology.

Key Skills:

Systems Analysis & Installation

IT Project Leadership

Hardware / Software Monitoring

Helpdesk Administration

Business Process Analysis

Quality Assurance

Technical Troubleshooting

Security Systems Technology

Team Communications

Technical Expertise

MS Office, Visual Basic, HTML, Unix, Dream Weaver, Photoshop, Systems Security, Computer Forensics, Web Application, Network Applications

Professional Experience

GREYSTONE PARK PSYCHIATRIC HOSPITAL – Morris Plains, NJ

Food Service Attendant, 2008 – Present

Collaborate across business functions to foster positive patient experiences through outstanding service, responsive communications, and prompt issue resolution. Utilize various technology systems to ensure order accuracy and quality. Gather and translate patient orders in fast-paced settings.

Identify, assess, and mitigate issues with customers in prompt, professional manner.

Consistently adhere to all sanitary, safety, and health compliance standards.

NEWARK BETH ISRAEL HOSPITAL – Newark, NJ

IT Clerk, 2009

Installed, monitored, troubleshot, and repaired IT systems and solutions. Performed capacity and technology to ensure technology optimization for rapidly growing hospital. Analyzed irregularities and ineffective processes. Deployed solutions to resolve errors and critical interruptions with zero impact on hospital operations.

Subject matter expert monitoring operational functionality of Mdata on mobile devices.

Critical liaison between technology, business, finance, and management functions.

WAL-MART – Boonton, NJ

Customer Service Representative & Sales Associate, 2005 – 2008

Generated revenue growth and increased customer satisfaction within high-volume, consumer-facing setting. Cultivated and strengthened relationships while driving outstanding customer experiences. Arranged new merchandise with signage and appealing displays to foster new customer sales.

Gathered, organized, and managed sensitive customer information in line with security and privacy standards.

Effectively promoted products and pricing, resulting in high customer retention and satisfaction.

Additional experience included roles as Customer Service Representative for Sears Hardware and McDonald’s.

Education & Credentials

IT Administration Certification, In Progress

Bachelor of Science in Computer Engineering & Technology, New Jersey Institute of Technology, Newark, NJ

Associate Degree in Computer Information Systems Certificate in Web Design, County College of Morris, Randolph, NJ

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