Sales Associate, telemarketer, customer Service
Resume:
Montserrat Edythe Cervantes
*** * **** ** *** D Chandler Az 85225
**********.***********@*****.***
Objective:
To utilize my Bilingual skills and efficiently and effectively pre-qualified customers for new products, and assist with special projects that will positively contribute the team and company.
Skills:
Fluent in English and Spanish
Proficient in MS Office-Word, Excel, Outlook, Power Point, Access
Ability to quickly learn and adapt
40 wpm
Experience:
Davis Miles McGuire Gardner Law Firm 10/14/2015-08/25/17
(Bilingual Telephones Sales Associate)
Assist English and Spanish customers
Handled inbound calls to open new matters for legal help
Gathered information for atty to begin a file
Transferred calls to atty when clients where calling back
Verified member’s information, and helped open new memberships
Bank of America Home Loans November 2010 – July 2014
(Bilingual Telephones Sales Associate)
Assist English and Spanish customers
Recognized as a top performer in Call Handling time with multiple awards over my time with
BofA highlighting my performance
Provide account balances
Assist with online applications for mortgage programs (refi / home equity loans / purchase)
Assist personal bankers by getting them to their local mortgage loan officer
Handled inbound calls for customers interested in mortgage products
Dialed outbound sporadically to sell mortgage products
Prescreen borrowers for modification eligibility
Countrywide Home Loans July 2006 – November 2010
(Bilingual Telephone Sales Associate)
Handled inbound calls for customers interested in mortgage products
Prescreen customers for refinance, home equity, and new loans
Dialed outbound sporadically to sell mortgage products
Awards:
Multiple First in Adherence recognitions
Education: GED
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