Montserrat Edythe Cervantes

*** * **** ** *** D Chandler Az 85225

480-***-****

ac93k5@r.postjobfree.com

Objective:

To utilize my Bilingual skills and efficiently and effectively pre-qualified customers for new products, and assist with special projects that will positively contribute the team and company.

Skills:

Fluent in English and Spanish

Proficient in MS Office-Word, Excel, Outlook, Power Point, Access

Ability to quickly learn and adapt

40 wpm

Experience:

Davis Miles McGuire Gardner Law Firm 10/14/2015-08/25/17

(Bilingual Telephones Sales Associate)

Assist English and Spanish customers

Handled inbound calls to open new matters for legal help

Gathered information for atty to begin a file

Transferred calls to atty when clients where calling back

Verified member’s information, and helped open new memberships

Bank of America Home Loans November 2010 – July 2014

(Bilingual Telephones Sales Associate)

Assist English and Spanish customers

Recognized as a top performer in Call Handling time with multiple awards over my time with

BofA highlighting my performance

Provide account balances

Assist with online applications for mortgage programs (refi / home equity loans / purchase)

Assist personal bankers by getting them to their local mortgage loan officer

Handled inbound calls for customers interested in mortgage products

Dialed outbound sporadically to sell mortgage products

Prescreen borrowers for modification eligibility

Countrywide Home Loans July 2006 – November 2010

(Bilingual Telephone Sales Associate)

Handled inbound calls for customers interested in mortgage products

Prescreen customers for refinance, home equity, and new loans

Dialed outbound sporadically to sell mortgage products

Awards:

Multiple First in Adherence recognitions

Education: GED