CUSTOMER SERVICE PROFESSIONAL
Customer Service Professional with a background in healthcare, telecommunications and education industries. Deliver timely work, following policies and procedures and function as a key member of the team. Key skills include filing, research, data entry, data management, and technical communications, with medical and legal staff as well as front line employees.
CVS Caremark Specialty Pharmacy Monroeville, PA Sept 2009 - Present
File Room Coordinator June 2011 - Present
Supported and processed Audits for up to 50 people including Insurance Companies, Lawyers, Pharmacies, and Pharmacists by searching files and imagining documents.
Coordinated filing of all Prescriptions through Scanning and manually putting them in files on shelves.
Entered daily verbal and written prescriptions and Monthly Reports using HBS system.
Check emails for any Prescriptions that may need to be pulled and imaged for Pharmacists.
Produced weekly Audits for Medicare and Medicaid to ensure proper payments.
Spoke with Pharmacists and internal/external Auditors on a daily basis.
Conducted Daily imaging of Prescriptions using HBS system.
Trained and mentored 2 file room clerks to ensure confidential and organized file system.
Oversaw the sign out process for all prescriptions to meet federal guidelines including Level 1 and 2 narcotic medications/prescriptions.
CVS Caremark Specialty Pharmacy Monroeville, PA Sept2009-June2011
Place in/out going calls to patients/healthcare professionals to verify prescription orders and follow-up on patient issues.
Comply with JACHO Accreditation Certification by keeping required records updated daily in HBS system.
Answer questions about insurance and policy standards of pharmacy procedures from patients.
Document and listen to voice mail when patients leave messages to make sure patients received life saving medications.
Imagining prescriptions, filing, and running daily reports, working with specific programs.
Echo Star Technologies LLC McKeesport, PA Nov 2006-Sept 2009
Coordination of 30+ technicians and subcontractors to ensure directions, inspections of dish and obtaining additional equipment as needed.
Prepare and distribute daily work orders, update records to maintain accurate records.
Respond to and expedite customer request and service calls with system issues.
Perform all customer service duties as related to installation and performance of satellite dish.
McKeesport Area School District McKeesport, PA Instructional Assistant
Contemporary Staffing Philadelphia, PA Eligibility Specialist
Point Park College
Bachelor of Arts – Legal Studies
Community College of Allegheny County
Associate of Arts - Administration of Criminal Justice
ICM School of Business