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Manager Training

Location:
San Juan, San Juan, Philippines
Posted:
August 16, 2019

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Resume:

Paul Raymond Villanueva Fajardo

** ****** **., ******** ******* 3, Brgy Pasong Tamo, Q.C.

ac93gt@r.postjobfree.com

+63.966-***-****

“I am a seasoned and versatile BPO specialist with experiences as an Operations Supervisor, Learning Designer, Learning Specialist and Technical Recruiter who wants to impart my vast experience, skills and knowledge to the overall progress and development of your company.” Employee Personality Profile (EPP)

•Achievement- Goal Oriented (98%)

•Assertiveness- Dominant (97%)

•Managerial- Leader (97%)

•Openness- Creative (99%)

•Stress Tolerance- Calm (99%)

Technical Skills

•Microsoft Word- Excellent

•Microsoft Powerpoint- Excellent

•Microsoft Excel- Advanced

Certifications

•Creating a Learning Environment-

2009

•Adversity-Building a High Performing

Team- November 2009

•Action Planning- November 2009

•The Art of Facilitation- November

2009

•Managing Team Metrics- September

2009

•Building a Coaching Envirinment- May

2009

•Anxiety Model- May 2009

•Characteristics of Adult Trainers- April

2009

•Red Zone and Intervention- December

2007

•Bridge Partnering with your PQA

Planning- September 2007

•Learning Designer Training

Certification- January 2008

Pesonality Type

•Briggs-Myers- INTJ (Introverted,

Intuitive, Thinking, Judging

•Gallup Strengthfinder- Activator,

Woo, Communication, Positivity, Input

Brighter Brain International Recruiter

(1785 The Exchange, Suite 200, Atlanta, GA, 30319)

• December 2018- Present

• Partnering with Recruitment Manager to determine staffing needs

• Screening resumes

• Performing phone and skype interviews with candidates

• Administering appropriate company assessments

• Coordinating interviews with the Hiring Manager

• Following up on the hiring process staus

• Completing timely reports on employment activity Afni Philippines Master Trainer

(Diliman Commercial Complex, 46 Commonwealth Avenue, Quezon City)

• June 2014-November 2018

• Prepare for training sessions by reviewing designed and approved materials

• Maintain fidelity to the program by presenting the curriculum according to the directions, training and materials provided

• Encourage interactive discussion about the concepts and skills presented

• Conduct satisfaction survey at the end of training

• Assess each trainers understanding, ability and comfort of training material

• Observe and evaluate certified trainers as needed using observation form and process

• Collaborate with different stake-holders and departments to promote process improvement Century Properties Group International Assistant Director of Sales

(29F Pacific Star Building, Makati Ave corner Buendia, Makati City)

• March 2013-April 2014

• Solicit potential clients to buy, sell, and rent properties

• Take prospective buyers or renters to see properties

• Present purchase offers to sellers for consideration

• Ensure all terms of purchase contracts are met

• Prepare documents, such as loyalty contracts, purchase agreements, and deeds Concentrix Senior Trainer

(4/F Techno Plaza 2 Bldg, Eastwood, Quezon City)

• July 2012-March 2013

• Identify training needs by evaluating strengths and weaknesses

• Translate requirements into trainings that will groom employees for the next step of their career path

• Build annual training program and prepare teaching plans

• Develop or oversee the production of classroom handouts, instructional materials, aids and manuals

• Direct structured learning experiences and monitor their quality results

• Deliver training courses

Work Experience

From JobStreet.com

Harte-Hanks Senior Communications Trainer

(4/F Market Market, Bonifacio, Taguig )

• Identify training needs by evaluating strengths and weaknesses

• Translate requirements into trainings that will groom employees for the next step of their career path

• Build annual training program and prepare teaching plans

• Develop or oversee the production of classroom handouts, instructional materials, aids and manuals

• Direct structured learning experiences and monitor their quality results

• Deliver training courses

Sitel Learning Specialist

(One Julia Vargas, Ortigas, Pasig City)

• February 2006-June 2011

• Identify training needs by evaluating strengths and weaknesses

• Translate requirements into trainings that will groom employees for the next step of their career path

• Build annual training program and prepare teaching plans

• Develop or oversee the production of classroom handouts, instructional materials, aids and manuals

• Direct structured learning experiences and monitor their quality results

• Deliver training courses

Teleperformance Supervisor

(Philippine Stock Exchange Center, Ortigas, Pasig City)

• January 2004-June 2006

• Coaching and development of the staff

• Consistently meets and exceeds daily team performance goals with attention to detail

• Mentored lower performing team members to raise expected company metrics

• Trained new team members

• Assisted call center team manager in daily duties. EDUCATION

University of the Philippines (Diliman)

•2001-2003

• BSE Major in English

Organizations

•Toast Masters

•Rotary Club of the Philippines

•UP ALAY

From JobStreet.com



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