Operations Supervisor

John Morgan Jones

**********@*****.*** 323-***-**** 1533 W 51st Place, Los Angeles CA. 90062

I would like to obtain a challenging leadership role within a growing organization which allows me to utilize my accrued skills to help achieve maximum profits.

Summary of Qualifications

Microsoft Office

Leadership

Strategic Planning

Public Speaking

Performance Management

Payroll Processing

Client Relations

Excellent Problem Solver

Training and Development

Conflict Management

Work Experience:

2018- Amazon Books

Device Specialist

Shipping and Receiving

Inventory/Store change prep

Customer Service

Digital subscription

2012-2018 - Metro Express Lanes

Operations Supervisor

Manage customer accounts, payments, request (100+/day)

Customer escalations

Client services on all “VIP accounts”

Training and developing a team of 35 associates

Payroll and scheduling

Systems management, merchandise, and inventory

Audit preparation and execution

Events

Cash handling and bank deposits

2008-2012 -VXI Global Solutions, Inc.

Lead Customer Sales Agent

Customer Retention

Upselling

Peer Mentor for all new hires

Education and Awards:

oLean 6 Sigma- White Belt 2017

oXerox Purpose Award “Be who we say we are” June 2016

oUniversity of Arkansas Pine Bluff Criminal Justice program- 2005-2008

References and any additional information will be submitted upon request

Contact this candidate