Air Force Customer Service

JAMES J. STATHAM

**** **** ****** ********** **. 95901

Phone: 530-***-**** - E-Mail: *************@*****.***

SUMMARY OF QUALIFICATIONS

Highly organized, analytical thinker with strong communication skills

Able to acquire skills quickly and successfully take on new challenges

Excellent communicator both written and verbal

TECHNICAL SKILLS

Operating Systems: Windows 2003, 2008 Server, Windows XP, Vista, 7, 8, 10 and Linux RedHat

Hardware: Troubleshooting and repairing workstations, PC troubleshooting, repairing, installing CD and DVD-ROM, hard drives and operating systems, in addition adding peripherals, HDD, CD and DVD-ROM, memory, CMOS set-up, experience configuring HDD with multiple OS; proficient in PC installation, maintenance, upgrading, and reconfiguration; proficient in peripheral installation and configuration

Software: Software installation, and configuration, Windows XP, Vista, 7, 8, 10 and Linux RedHat, Microsoft Office Suite, AVG Anti-virus, PC audio, video knowledge and graphic testing with 3D benchmark

Networking: Windows Server 2003 and Windows Server 2008, LAN installation and configuration, OS configuration for network connectivity; modem connectivity, TCP/IP, NetBEUI, NIC installation, Router configuration, Cisco concepts, basic security concepts, OSI Model, and Active Directory

WORK EXPERIENCE

Level 3 Computer Technician, CompuCom, Intel Folsom Campus, Folsom CA 11/2015 – 12/2018

Perform builds, rebuilds and clones of laptops

Regularly perform customer service duties and write tickets for incoming systems.

Repair Break/Fix of numerous laptop models, closing out tickets and returning systems

Performed successfully as the CI coordinating with other work centers and preparing lots for resale

Deployed, cloned and installed Windows 10, 8.1 and installed required software into client systems

IT Specialist (Internship), Mackendrick Computers Folsom, CA 04/2014 – 05/2014

Performed computer setup with Windows 7 and Windows 8

Provided troubleshooting and solutions for client hardware and software

Dismantler, Adecco, Roseville CA. 10/2013 – 04/2014

Assigned to Simms Recycling, Roseville CA

Dismantle electronic devices (computers, printers, etc.) for recycling

Pro Desk Department Supervisor, Home Depot, Carmichael & Sacramento, CA 04/2005 – 05/2008

Consistently appeared as one of the top 5 sellers in the district as a sales associate

Expert in the use of Home Depot software connected to the Pro-Desk System

Sales Desk consistently appeared on the district’s top 5 list of top sellers under my supervision

Shift Leader, U.S. Air Force, Beale AFB, CA

Consistently trained newly assigned personnel using both classroom and on-the job methods 08/1982 – 12/2002

First to learn and train personnel in the use of the CAMS Computer Software

Created a multitude of time saving techniques resulting in minimal downtime for unit aircraft

Developed a data base containing various bullet statements used in writing annual performance reports

EDUCATION

Associates of the Arts Degree Dual Major, Paralegal, Information Technology – Network Security July 2012

Heald College, Roseville CA – 3.97 GP

Associates in Applied Science Degree, Airframe Technology Sep 1989 Community College of the Air Force, Maxwell AFB AL

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