Customer Service Representative

JOSETTA SMITH

**** ****** ******

Apt # *F 912-***-**** (Cell) Email: *************@*****.***

Savannah, GA 31406

EDUCATION: High School Diploma

Saint Leo University

A.A. – Associate of Arts

SKILLS/ABILITIES: • Dependable, reliable and able to perform duties with minimal supervision

• Ability to interact positively with customers, peers, and supervisors

• A professional, articulate voice

COMPUTER SKILLS: Microsoft Word 2003 & 2007

SUMMARY OF PROFESSIONAL EXPERIENCE

Paraprofessional/ Windsor Forest Elementary/Savannah, GA / 2011-Present

Assists instructional personnel with the development and presentation of learning materials and instructional exercises.

Work with students individually or in small groups, as directed by the supervising teacher.

Provide input in selecting activities appropriate to the abilities, needs, and interests of the students;

Assist in maintaining the classroom in a functional, attractive, and orderly environment (i.e. bulletin board, displays, posters, etc.)

Assist the teacher in complying with I.E.P. requirements and objectives;

Re-enforce behavioral expectations as directed by the classroom teacher.

Manage discipline problems in accordance with administrative regulations,

school board policies, and legal requirements.

Paraprofessional/ Jenkins High School/Savannah, GA / 2003-2011

Work with individual students or small groups of students to reinforce learning of materials.

Monitor student work and supervise curriculum-based testing.

Tutor and assist students with makeup work.

Review material with students one-on-one or in small groups.

Ensure students follow school and class rules.

Prepare for lessons by gathering materials or setting up equipment.

Track attendance, correct papers, and calculate grades.

Perform clerical work to document student grades and other paperwork.

Enforce school-wide safety procedures, disciplinary codes, and rewards.

Perform classroom maintenance and instructional duties as assigned.

Assist in activities like field trips, academic support sessions, fundraising, and other events and programs.

Customer Service Representative/ Sitel Corporation/Savannah, GA / 1999-2002

Answer inbound calls within guidelines/goals established by the client and contact center management

Consistently achieve call quality score goals to meet client and customer satisfaction goals

Multi-task in several computer applications while holding a conversation with a customer

References Available Upon Request

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