Poker Room Shift Manager
Resume:
CHARLES BUFORD
***** ******* *** • Naples, Florida 34120
Phone: 239-***-**** • *********@*****.***
PROFESSIONAL SUMMARY
Highly driven Poker Room manager with over 12 years management and customer service leadership. Responsible for daily Poker Room operations and administration contributing to the enhancement of poker room business and overall customer service satisfaction.
SKILLS
Oversee the actions and behaviors of supervisors, dealers, cashiers, brush/host & patrons within the Poker Room.
Coach/ train team on customer services skills & daily customer interaction.
Schedule and conduct hiring, training, and evaluating of supervisors and poker dealers.
Oversee accuracy of all monetary transactions i.e., customers, cashiers and opening/closing procedures.
Tournament Director, TDA
Proven managerial and critical thinking skills; ability to exercise critical thinking and sound judgement.
Computer fluency in Microsoft Programs.
Strong verbal and written communication skills.
EXPERIENCE
Poker Room Manager
Naples/ Fort Myers Dog Track Bonita Springs, Florida 2011-Present
Direct and supervise Poker Room consisting of 28 poker tables and 6 pit table games.
Create/ Develop tournaments to stay competitive with trends, demands. Direct daily tournaments in line with TDA.
Development/implement daily, weekly, monthly promotions to enhance room profitability and customer satisfaction.
Enforcement and compliance of the organizations policies and procedures, internal controls, title 31, and applicable state laws.
Consistently coach and train staff in delivering the highest quality of customer service, professionalism, and courtesy towards customers and each other.
Oversee cashiers with currency exchange as needed.
Oversee and assist Brush in greeting and player seating.
Coordinate the opening and closing of games and rotations of dealers.
Make necessary decisions to resolve any gaming related issues and make gaming decisions on behalf of company with respect to house, state & federal rules while insuring the best interest of the game.
Oversee and ensure the accuracy of all closing procedures including but not limited to the accountability of all cheques, cash, and paperwork for accounting department; card integrity.
Conduct daily communication meetings with GM addressing any/all operation issues and incoming or outgoing supervisors, vendors, and guests.
Poker Dealer
Naples/ Fort Myers Dog Track Bonita Springs, Florida 2007-2011
Full Time Poker Dealer
Monetary accuracy and accountability
Provide high quality guest service standards at all times.
Ensure integrity of games.
EDUCATION
Hilltop High School Chula Vista, California 1991
High School Diploma
REFERENCES
Angelo Fricchione
Friend 12 years
New York Police Officer Retired
Oscar Escobedo
Friend 20 years
San Diego Sheriff Retired
*********@*****.***
15357 CORTONA WAY • NAPLES, FLORIDA • 239-***-****
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