Project, Infrastructure, and Technical management in the medical space

Jamie Blair

Worcester, MA 508-***-**** *********@*****.***

Summary

A technically savvy leader with demonstrated success in project management, team leadership, and infrastructure management brings a diversified set of business tools and a broad range of experiences to better empower organizations to pursue positive change and continuous improvement Professional

Experience

Commonwealth of Massachusetts– Boston, MA: Jul 2018 – Present Manager of Infrastructure and Applications, Cannabis Control Commission Objective: Build, implement, and maintain an information infrastructure for a new government agency specializing in cannabis regulation and enforcement Key Accomplishments:

- Designed network topography and security configuration for the new multi-site agency, inclusive of data center design, cabling requirements and specification for two new facilities, firewall/SD-WAN configuration, mobile device management, end point security, and disaster recovery using Palo Alto and Aruba networks.

- Planned and deployed a digital collaboration environment, transitioning the Commission from out-of- date on-premise tools to portable cloud resources, consisting of Outlook migration to O365, Office 365/OneDrive implementation, Active Directory as-a-service, and intelligence using Microsoft Dynamics.

- Built a technology resource portfolio by developing standards for business tools, creating a procurement process, and implementing an asset tracking system

- Integrated the Medical Marijuana agency from the Department of Public Health into the Commission HealthAlliance-Clinton Hospital – Leominster, MA: May 2013 - May 2018 Project Manager (7/2015-5/2018), Senior Integration Analyst (5/2013-8/2015) Objective: Initiate and lead operations projects pursuant to the organization’s strategic plan Key Accomplishments:

- Designed, implemented, and perpetuated a project life cycle and governance structure utilizing standard frameworks from PMBOK and Agile to control IT project work

- Launched a new service line to offer Mohs Micrographic Surgery, inclusive of coordinating construction contractors to renovate the clinic, outfitting the clinic with IT and medical infrastructure, onboarding new staff, and establishing new revenue cycles and patient workflows

- Implemented an electronic medical record system for paper-based rehabilitation facilities, enabling higher patient throughput and enhanced revenue recovery tools that yielded improved financials

- Established a program to consolidate disparate patient monitoring systems by upgrading to a standard Philips platform. This $3,000,000 program consisted of four projects over 2 years and required fund procurement, vendor selection and contract management, network design and construction, and coordination of implementation downtimes in a 24/7 critical-care facility

- Contributed to strategic early-business initiatives, such as a Determination of Need for a new Emergency Room facility, and license reconciliation for acquisitions and mergers

- Migrated the central intranet from a legacy ColdFusion platform to a virtualized Railo/SQL environment, consisting of new product procurement, data-migration, user acceptance and testing, deployment, and post-live remediation of problematic legacy code

- Maintained approximately 300 application interfaces in the Siemens Cerner OpenLink integration platform, designed/implemented new interfaces, and initiated efforts to consolidate interfaces

- Obtained Lean Process Green Belt certification through building a new intake and execution process for the PMO at UMassMemorial HealthCare

Steward HealthCare – Westwood, MA: Jun 2012 – May 2013 Senior Integration Analyst

Objective: Integrate newly acquired facilities into the Steward IT schema Key Accomplishments:

- Transitioned and migrated acquired affiliates from their outpatient medical records systems to a Steward partner, such as Athena or eClinicalWorks. Included project management, interface specification and gap analysis, and managing the test protocols for new interfaces

- Provided problem resolution and interface programming within the E*Gate integration platform Jamie Blair

Worcester, MA 508-***-**** *********@*****.*** Professional

Experience

(cont)

UMass Memorial Medical Center - Worcester, MA: Sep 2005 – Feb 2012 Senior Clinical Applications Specialist – Jul 2009 – Feb 2012 Objective: Provide an avenue for clinical departments to best utilize IT resources Key Accomplishments:

- Installed a new endoscopy medical system in a five-site organization, inclusive of procurement, hardware benchmarking and deployment, vendor contract management, application customizations, and training

- Developed an enterprise HL7-based document delivery system with custom applications and Biscom

- Built a community Health Information Exchange on the Initiate platform

- Managed vendor relationships and application support, inclusive of regression testing for an enterprise EMR migration, for the following applications: Provation by Wolters Kluwer (endoscopy), Forward Advantage (Faxing), Biscom Enterprise fax, PaceArt by Medtronic (cardiology), nSight by Nspire Health

(pulmonary), Initiate Exchange (HIE), EScription by Nuance (dictation), Endoworks by Olympus

(endoscopy), and Rapid PillCam by Given Imaging.

Desktop Services Supervisor/ Infrastructure Management Manager Working for UMassMemorial via Affiliated Computer Services: Jan 2006-June 2009 Objective: Lead the outsourced Desktop Services team to exceed customer expectations Key Accomplishments:

- Managed a team of 30 A+ certified Desktop Technicians to deliver 2nd-level on-site PC support in a 12,000-user environment consisting of 8500 PCs and 2000+ printers

- Enforced a standard of SLA compliance that exceeded the standards required by our client, and consistently delivered results of the higher standard. Our unique model was adopted by other towers.

- Implemented a feedback survey to engage dissatisfied customers, and used results to enact improvements within the group that led to a 97% approval rate from our client

- Managed resource allocation for enterprise-wide infrastructure projects

- Received Champions of Excellence award for improvements made in Patient Care PointCare Technologies – Marlborough, MA: Mar 2004 – May 2005 Field Technical Specialist - International Support Objective: Support the testing and development of new products with partners in Africa Key Accomplishments:

- Managed 3 international FDA 510k sites and beta test sites in South Africa, Botswana, and Cote d’Ivoire to generate clinical data used for FDA submissions and research

- Authored the field manual and training guide for the PointCare Flow Cytometer

- Directed a successful research and development project to use dual platform CD4 enumerators in the treatment of pediatric AIDS patients

Education

Worcester Polytechnic Institute Worcester, MA 2016-2017

- Masters Certificate in Information Technology Management The University of Mobile Mobile, AL 1999-2003

- Bachelor of Arts; Double Major in History and Religion; Graduated May 2003, 3.91 GPA. Professional

Certifications

- Lean Process Green Belt Certified

- ITIL v3 Foundation Certification

- CompTia A+ certified: Desktop Technician

Notable

Skills

- Process Improvement using Six Sigma Lean and the Systems Thinking Toolkit

- Programming experience with HTML, VB Script, XML, CFML, Perl, and Lisp

- Information Systems infrastructure architecture management

- Building new infrastructure for start-ups and expansions

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