Gloria Cooper
**** *. ******* ****. ***. ****, Las Vegas, NV 89108
(C) 702-***-**** (E) ***********@*******.***
Dear Hiring Manager,
Thank you for the opportunity to apply for the Administrative Clerical position with your organization. After reviewing the job description, I understand that although it may seem that I am overqualified for this position, I am looking for the opportunity to take on a new career in the leisure, travel & tourism industry that requires the level of responsibility I bring from past employment. I am committed to any job I pursue. My previous employment history can speak to this. It’s clear that you’re looking for a candidate that is extremely familiar with the responsibilities associated with the role and with my previous experience as an Administrative Assistant III, I am confident that I can effectively fulfill the role of the destination associate with ambition, drive and enthusiasm in performing all duties. This is unique because I come with a highly energetic and motivating wealth of knowledge and experience.
I am a hard-working Administrative Assistant. I am confident that I would bring a resourceful, flexible, and competent attitude to this role. I’ve worked with students, faculty, staff and administrators who were vested in making a difference in the local community and ultimately a larger impact in the Las Vegas Valley. This position would offer me an opportunity to continue to build an understanding of the value of global travel sales and services in this area. In my previous position, I maintained an exceedingly functional office environment while providing administrative support for a fast-paced university department. I have a knack for problem solving and work well independently and with little oversight. I respond to requests from colleagues and students in a timely manner and am adept at prioritizing multiple ongoing projects. Additionally, I am adept at:
Building immediate rapport with callers, students, community visitors, and VIPs.
Handling correspondence, reporting, and documents with efficiency and accuracy.
Creating detail reports and writing documents that support business needs.
Managing day-to-day calendars and travel arrangements for 4 to 6 professionals. I am a self-starter and excel at valuable professional skills such as confidential correspondence, customer service, and executive support. I am also familiar with Microsoft Word, Excel, and Outlook, and adapt quickly to new programs. As a part of the team, I will provide first-rate management support, leadership and organization to your office.
After reviewing my resume, I hope you will agree that I am the type of competent and competitive candidate you are looking for. I look forward to elaborating on how my specific skills and abilities will benefit your organization. Please contact me at 702-***-**** or via email at ***********@*******.*** to arrange for a convenient meeting time.
Thank you for your consideration, and I look forward to hearing from you. Sincerely,
Gloria Cooper
GLORIA COOPER
2701 N. Rainbow Blvd., Apt. 2053, Las Vegas, NV 89108
(C) 702-***-**** (E) ***********@*******.***
Summary
Confident Administrative Assistant III with more than 12 years of experience in fast-paced University Educational Office. Handles tasks with accuracy and efficiency. Core competencies include MS Office Suites, Leadership and Client Relationship Management, Data Entry, Effective Communication and Time Management skills, as well as being a passionate team player.
Skills
Administrative/Clerical Support, Production,
and Processing
Excellent Customer Service and Client Care
Management of Personnel Resources,
Database/Spreadsheets Management
Office Technical Support- Equipment Selection,
Purchasing, Installation, Maintenance, and
Troubleshooting
Verbal/Written Communication, Active
Listening, Speaking, and Instructing
Problem Solving, Judgment and Decision
Making
Experience
University of Nevada, Las Vegas NV Greenspun College of Urban Affairs, Academic Advising Center Administrative Assistant III / Office Manager Oct 2005 – Jul 2017
Meet and greet all visitors or callers. Addressing their inquiries efficiently and/or direct them to the appropriate persons according to their needs.
Electronic calendaring- Appointment scheduling and rescheduling, conference travel for up to 6 professional staff members.
Database management- Create, maintain, and enter information into databases, and complete forms in accordance with university procedures.
Operate office equipment- Computers PC’s, MAC’s and Laptops. Large multi-functional copiers, multi-lines phone systems. Managed inventory, and repairs for equipment malfunctions.
Compose, type, and distribute, routine correspondence, or reports, such as expense, statistical, or monthly reports.
Perform payroll functions- generating contracts, processing and submitting routine payroll for 6 to 8 student employees. Overseeing the scheduling onboarding training, maintaining timekeeping information,
Disburse funds from state funded accounts to pay bills or invoices, keep records of collections and disbursements, and ensure balanced accounts. Assisting with fiscal year budget planning.
Processing daily mail- Open, read, route, and distribute incoming and outgoing mail or other materials and response to routine emails.
Front Office Leadership- Establish work procedures and schedules for Office Assistants, and ensured all shared information was in compliance with university and department policies. Managed projects and contributed to team work. Assisting in the selection, development, implementation, and staff training of new office technologies. Overseeing the inventory, ordering, disseminating of office supplies.
Coordinate meetings, special events, luncheons, retreats, and new student orientation. Providing catering, handouts, agendas, inviting guest, scheduling of venue.
Assisted in the content development and maintenance of department Web site.
Direct or coordinate the supportive services of various university departments or organizations University of Nevada, Las Vegas NV Student Development Center & Athletic Advising Center Administrative Assistant III / Office Manager Jan 2001 – Oct 2005
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Acquire, distribute and store supplies
Locate and attach appropriate files to incoming correspondence requiring replies.
Open, read, route, and distribute incoming mail or other materials and answer routine letters.
Mail newsletters, promotional material, or other information Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
Make copies of correspondence or other printed material.
Coordinate, scheduled, student athlete weekly study hall. Monitor the facility to ensure that it remains safe, secure, and well-maintained.
Create, maintain, and enter information into databases.
Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports
Prepare conference or event materials, such as flyers or invitations. University of Nevada, Las Vegas NV Moyer Student Union Administrative Assistant I / Room Reservationist Mar 1997 – Jan 2001
Maintain scheduling and event calendars.
Schedule, confer with support staff required for events and contribute to teamwork.
Prepare conference or event materials, such as flyers or invitations.
Inspect event facilities to ensure that they conform to customer requirements.
Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.
Organize registration of event participants.
Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions.
Meet with sponsors and organizing committees to plan scope and format of events, or to review administrative procedures and event progress.
Review event bills for accuracy, and approve payment.
Arrange the availability of audio-visual equipment, transportation, displays, and other event needs.
Maintain records of event aspects, including financial details.
Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.
Collect and deposit money into accounts, keep records of collections and disbursements, and ensure accounts are balanced.
Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Complete forms in accordance with company procedures.
Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
Provide services to customers, such as order placement or account information. Education
University of Nevada Las Vegas NV
Bachelors of Arts: Human Service Counseling (In Progress) Aug 2010 – Jan 2013