Manager Customer Service
Resume:
Justin Williams
Warehouse Manager
Elkhart, IN **514
************@*****.***
Skilled Operations Manager with solid work history and 15+ years’ experience in management.
Highlights-
Strong strategic planning and people-management skills.
Fast learner and very organized
Inventory Control Specialist
CSR/Warranty Claims Rep.
Safety Minded
Business development experience
Engineering/project management
Warranties/Discrepancies
Knowledge of Microsoft Office as well as AX system
Work Experience-
Warehouse Manager
Patrick Industries - Elkhart, IN
(January 2014 to October 2016/February 2018 to Present)
I am responsible for organizing the safe and efficient arrival, storage and delivery of warehoused items. Some of my responsibilities include but are not limited to receiving, shipping, customer service, inventory, order entry and processing, scheduling and routing, safety compliance, logistics, DOT rules and regulations, as well as power equipment training. I manage a group of approximately 20 employees and maintain an efficient, organized and safe operation.
Operations Manager
MorRyde International- Elkhart, IN
(October 2016 to February 2018)
I assisted various departments in coordinating daily goals. My responsibilities included hiring and firing employees, negotiating contracts, addressing budget matters, understanding general business operations, monitoring and improving safety standards, guiding work teams for projects, and managing a 30-truck fleet while assisting in the recruitment of quality drivers, maintaining detailed records of vehicle servicing and inspection. As well as scheduling regular vehicle maintenance to ensure operational efficiency.
Warehouse Manager
Burston Marketing - Elkhart, IN
(January 2013 to January 2014)
Train and mentor staff to ensure smooth operations of a smaller business. Develop multiple procedures including shipping, receiving, purchasing, quality control, and inventory control. Continually check inventory levels and reorder points. Actively suggest operational improvements to enhance quality, improve production times and to reduce costs. Process all UPS/ FedEx daily shipments using World ship 2014 and FedEx Ship Manager. Research and develop new products and marketing strategies. Execute daily operations using Microsoft Office (Word, Excel, Publisher, and Outlook).
Product Manager/Customer Service Rep.
Ultimate Golf Seating - Elkhart, IN
(July 2010 to January 2013)
Train, coach and mentor staff to ensure smooth operations of a new business. Develop multiple procedures including purchasing, quality control, inventory, customer service and warranties. Continually check inventory levels and reorder points. Source out all materials to achieve the best
pricing possible. I assisted customers with complaints and questions, gave customers information about products and services. I took orders, and processed returns along with processing all UPS daily shipments using World Ship 2012. Set weekly schedules based on companies guaranteed ship dates. Research and develop new products and marketing strategies. Daily operations using Microsoft Office (Word, Excel, Publisher, and Outlook)
Education-
A.S. in Business Management
Harrison College-Elkhart Campus 2002
Diploma in General Studies
Elkhart Memorial High School 1999
Skills-
Microsoft Office (15 years), Power Equipment Certified (10+ years), Business Development (4 years), Inventory Management (10+ years), Customer Service (7 years), Logistics/Routing (5 years), Team Building (10 years), Geotab GPS (1+ years)
Certifications/Licenses-
Powered Industrial Truck Operator (20+ years)
First Responder (5 years)
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