Data Entry Customer Service

Charlene L. Mayfield

*** ****** ** **, *******, GA 30083 470-***-**** **********@*****.***

Summary

Results driven Data Entry/Customer Service Professional offering over 10 years of outstanding service. Very Accurate & recognized for applying creative problem solving techniques & developing unique solutions to resolve issues. Demonstrated ability to work well within a team environment, & to motivate and mentor new employees. Comfortable with, & productive in, a fast-paced work environment. Strong reputation for excellence & leadership. Well organized with strong data background. Professionalism & Communication Skills Effective communicator, skilled in handling difficult conversations, & building relationships with both external and internal. Adept at taking ownership of tasks. Highly self-driven to acquire extensive knowledge & understanding of processes.

Skills

WPM typing speed 40-45

Accurate and detailed

Professional and mature

Articulate and well-spoken

Word processing

Microsoft Office Suite Personify 7.4.2

10,000 Keystrokes

Word processing

Independent worker

Work History

Data Entry Coordinator, 11/2017 to Current

Zelis Healthcare – Atlanta, Georga

Manually entered provider data, fee schedules and facility rates from source documents into the computer database.

Included necessary additions, deletions, terminations, and modifications based on request.

Provides on-going database cleanup utilizing various reports, research, and phone calls.

Data Entry, 02/2017 to 08/2017

Bank of America – Union City, Georgia

Daily duties consisted of going into the Bank of America database and process checks that were deposited by Customers.

Also processed Money Orders, Personal Checks, Company Checks, International Checks, and Deposit Slips by Keying the information that was provided.

Verified Credit Card information for payments towards customer statements on Supplement records from different states.

Make sure the dollar amounts that was on the Checks/Money Orders was accurate.

Updated address and account information, adhered to policies, & assisted with the Training process.

Data Entry Specialist, 06/2015 to 09/2016

Accu-Tech/Accountemps – Alpharetta, Georgia

Prepare source data for computer database entry by compiling and sorting information; establishing entry priorities.

Set up screens to process customer and account source documents by reviewing data for deficiencies.

Resolve discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.

Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical.

Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; purging files to eliminate duplication of Opens and sort, fax and email invoices.

Tests customer and account system changes and upgrades by inputting new data & reviewing output.

Scan batches and enter via system and manually index the invoices for billing.

Data Entry Specialist, 01/2007 to 09/2014

AMC-Association Management Center – Chicago, Illinois

Managed multiple clients from different associations.

Processed credit cards and check transactions within a 24 hour timeframe.

Assisted customers with registrations, performed customer service duties, and collected phone orders daily at field-based sales events.

Worked closely with team members to provide quick turnaround on assigned tasks.

Partnered with sales team to assist with quotations.

Developed interdepartmental relationships with Tech Support and Sales to increase customer satisfaction.

Performed customer service quality analysis.

Conducted follow-up calls with customers to ensure they were informed of the status of their requests.

Demonstrated excellent verbal and written communication skills.

Data Entry Specialist/Records Coordinator, 06/2006 to 12/2006

Donlen Corporation/Staffing Now – Northbrook, Illinois

temp Entered automobile title information into databases for new car purchases.

Processed and distributed invoices on a daily basis.

Verified and processed time sensitive documents and materials.

Processed shipping labels for various carriers.

Assisted with title preparations for vehicle auctions.

Evaluated and verified applicant information to determine applicants\\' qualifications to obtain desired licenses.

Collected prescribed fees for licenses.

Verified the authenticity of documents, such as foreign identification or immigration documents.

Interviewed applicants to obtain required information, such as name, address, or age, and recorded data on prescribed forms.

Updated operational records and licensing information in computer files.

Filed and managed vehicle title information according to company policies.

Enrollment Coordinator, 08/2005 to 05/2006

Caremark/Shperion – Lincolnshire, Illinois

Enrolled and processed prescription orders in database.

Updated and ensured accuracy of medical benefits.

Assisted with training new contractors and employees.

Verified and processed healthcare documentation in a timely manner.

Created files and organized customer information in compliance with HIPPA laws.

Efficiently distributed phone and email messages to pharmacy personnel.

Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Answered telephones, directed calls, and recorded messages.

Maintained filing, inventory, mailing, and database systems.

Education

GED: 2005

College of Lake County - Grayslake, Illinois

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