Nancy Njenga - *

NANCY WAMBUI NJENGA

Phone: +974-****-****

Email: ac939g@r.postjobfree.com

D.O.B : 27

th

August 1991

Status: Single

A dedicated professional with 4+ years combined experience as a food and beverage support team. Specializes in maximum service of food and beverages and efficient or smooth flow of service that is offered to the guests. I have also worked as a head waitress. Now seeking to contribute my experience, skills and expertise to the hotel that is willing to give me a chance to part of the dynamic workforce.

EDUCATION

Dip Nairobi Institute of Business Studies March 2010 – March 2011

(NIBS)

Diploma in Hospitality Management

Cert Computer Pride Limited February 2010 – March 2010 International Computer Driving License

Microsoft Office (Word, Excel, PowerPoint)

KCSE Consolata Girls High School January 2006 – December 2009 High School Education

PROFESSIONAL EXPERIENCE

List relevant awards, fellowships, honors, grants, and academic distinctions in reverse chronological order.

Nancy Njenga - 2

The Village Mid Mac-Qatar October 2018 to date

Waitress

Duties:

Refilling beverages throughout the meal.

Working with other servers and being a team player.

Guest complains handling.

Tracking all bill statements

Communicating with guests regarding the quality of food & service.

Working with other servers and being a team player.

Delivering beverages and food in a timely manner.

Point of sale (POS) knowledge.

After 40 Hotel February 2017 – June 2018

Waitress

Duties:

Taking beverages & food orders.

Checking with guests to ensure that everything is going well.

Refilling beverages throughout the meal.

Delivering guests bill and thanking them for dining at the restaurant.

Delivering guests bill and thanking them for dining at the restaurant.

Checking all the table set-ups.

Tracking all bill statements.

Refilling beverages throughout the meal.

Delivering beverages and food in a timely manner.

Working with other servers and being a team player.

Delivering beverages and food in a timely manner

Point of sale (POS) knowledge.

Heri Heights Serviced Apartments March 2013- January 2017 Head Waiter

Duties:

Guest complains handling.

Checking all the table set-ups.

Tracking all bill statements.

Communicating with guests regarding the quality of food & service.

Assisting in service anytime needed

Nancy Njenga - 3

Sankara International Hotel June 2012 - February 2013 Head Waiter

Duties:

Taking beverages & food orders.

Checking with guests to ensure that everything is going well.

Clearing dirty dishes from the table.

Refilling beverages throughout the meal.

Delivering guests bill and thanking them for dining at the restaurant.

Working with other servers and being a team player.

Delivering beverages and food in a timely manner. Hilton International Hotel – Nairobi, Kenya May 2011 – April 2012 Waitress

Duties:

Working in the still room

Serving guests

Setting up the tables

Nancy Njenga - 4

ADDITIONAL SKILLS AND ACHIEVEMENTS

Project execution: implemented new menu introduction strategies.

Management: assisted in the training of new waiters and interns.

Awards & recognition: praised for excellent service on food & beverage in the restaurant.

Fluent in English.

Promotion: from a waitress to a head waiter for the god performance and knowledge in food and drinks.

Familiarity with point of sale (POS) and micros.

Able to memorize entire menu in a short period of time including ingredients combinations.

INTEREST

Participating in projects.

Playing soccer.

Acting.

Participating in development & social activities. Nancy Njenga - 5

REFERENCES

1. Mr. William Ndoto

General Manager

Heri Heights Serviced Apartments

Tel No: +254 (0-20-232-****/3 or +254-***-***-*** Nairobi, Kenya

2. Mrs. Christine Muiruri

Training Manager

Hilton Hotel

Tel No: +254-***-***-***

Nairobi, Kenya.

3. Mr. Geoffrey M. Mwari

Administrator

Nairobi Institute of Business Studies

Tel No: +254-***-***-***

Thika Road Campus.

Nairobi, Kenya

Contact this candidate