SHANNON PHILLIPS

*** ****** ****, *******, ** ***10 · 601-***-****

ac939a@r.postjobfree.com

A focused and determined office professional with a passion for helping others while getting any job done. I contribute a positive attitude and a thorough work ethic to any environment. Reliable, organized, and self-motivated are traits that I will bring to your organization.

EXPERIENCE

MAY 2001 – PRESENT

OFFICE ADMINISTRATOR/INSURANCE AGENT, affordable insurance solutions/taxplus

Communicate with other underwriters, co-workers, and customers to provide exceptional customer service

Greeted guests and provided them with a positive first impression

Perform all administrative and clerical duties

Answering a multi-line phone system, taking and relaying messages, and providing information to callers

Resolving issues and answering questions for customers

Scheduling appointments and maintaining appointment calendar

Ordering office supplies

Preparing letters and documents

APRIL 2016 – AUGUST 2016

DEPARTMENT HEAD (BEAUTY)/CASHIER, walgreens

Advised patrons on the best products for them

Greeted customers with a positive attitude and friendly smile

Handled sales transactions by issuing change, receipts, and refunds

Executed teamwork by contributing to the unloading, organizing, and distribution of merchandise received

JAN 2002 – MAY 2004

FRONT DESK RECEPTIONIST/SCHEDULER, TRINITY PAIN CLINIC

Greeted patients and checked them in and out

Ordered and maintained an inventory of supplies

Managed medical records

Scheduled all appointments (in and out of the clinic) including diagnostics, surgeries, and all procedures, in addition to arranging hospital admissions for patients.

Handled all referrals, incoming and outgoing.

Verified insurance

Re-organized patient scheduling resulting in a 37% increase in efficiency

EDUCATION

MAY 2019

ASSOCIATES OF APPLIED SCIENCE, holmes community college, Ridgeland, ms

MEDICAL BILLING AND CODING

Member of Phi Theta Kappa Honor Society

DECEMBER 2018

ASSOCIATES OF APPLIED SCIENCE, holmes community college, ridgeland, ms

MEDICAL OFFICE TECHNOLOGY

Graduated with a GPA of 3.80

SKILLS

Knowledgeable in QuickBooks

Microsoft Office

Medical transcription

Team player

Very friendly, yet professional attitude

ICD-10-CM, ICD-10-PCS, CPT coding

Knowledgeable in medical terminology

Multitasker

Works well in fast paced environment

Fast learner

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