Customer Service Administrative Assistant

Jasmine J. Browne

**** ********* ****** ****, ***. #D Decatur, GA 30032

404-***-**** (c) ***********@*****.***

ADMINISTRATIVE ASSISTANT

~ Administrative Excellence in Fast-Paced, Demanding Environments ~

Energetic, articulate, and detail-oriented professional offering 15+ years’ experience and a valuable blend of organizational skills, administrative capabilities, and flexibility.

Equally effective working alone or as a member of a team to accomplish goals. Display the ability to quickly adapt to challenges and changing business conditions.

Developed a reputation for taking ownership and personally seeing all tasks and assignments through completion. Known for “getting the job done,” often employing creative and unconventional thinking.

Analyze complex business procedures and recommend ways to increase productivity and efficiency.

A quick learner, extremely reliable and able to complete multiple priorities simultaneously.

Highly effective time manager with excellent organizational and follow-through abilities.

Areas of expertise include:

· Administration Management · Planning & Organizational Skills

· Problem Solving & Analysis · Management Reporting

· Customer Service · Collaborative Teamwork

· Interpersonal Communications · Time & Resource Management

PROFESSIONAL EXPERIENCE

FedEx Ground Ellenwood, GA 10/2015- 05/2017

PARCEL ASSISTANT

Scan package for delivery, Identify package markings and zip codes,

Organize. Sort package, and create mailing containers.

Performed other duties as assigned.

Internal Revenue Service Atlanta, GA 2/2006 – 11/2014

Clerk / Quality Review Specialist

Designated to participate in a special project, a call out unit. Called taxpayers to address issues with their submitted tax returns. Maintained the highest confidentiality and professional attitude with all staff members, as well as internal and external contacts.

Maintained system updates, purged out-of-date records, and prepared requisitions.

Distributed and extracted incoming outgoing mail, and prepared outgoing correspondence to taxpayers.

Performed detailed analyses of the audit trail of checks for visibility and accuracy.

Compared taxpayer social security number from vouchers and checks to the IRS register to ensure all information was captured accurately.

Dekalb Technical College Clarkston, GA 3/2003 – 11/2005

Receptionist / Admin Support

Selected for a work study program while attending school full-time. Performed clerical duties, distributed incoming and outgoing mail, resolved student complaints, and processed student records.

Processed and issued vehicle registration documentation to students after validating their identification. Received recognition for consistently meeting or exceeding deadlines, and exceeding other job expectations.

Consistently provided friendly and efficient customer service while operating the telephone switchboard for all departments.

Designed and maintained a filing system, and played an integral role in increasing student retention at Dekalb Technical College.

U.S. Postal Service Atlanta, GA 12/2000 – 12/2002

Mail Clerk

Sorted incoming and outgoing mail according to department, address, and mailing center for distribution to other counties and states.

V.I. Telephone Corporation St. Thomas, U.S.V.I. 6/1998 – 08/2000

Customer Service

Performed various secretarial duties for internal departments such as answering telephones, assisting customers, and addressing and resolving administrative problems or inquiries.

Prepared and distributed invoices to clients, and ensured company received timely payment. Proactively followed up to address and resolve any billing issues.

Processed new customer work orders, and promptly resolved any public relation issues with creative problem solving.

Generated repeat business by following up with customers to a successful conclusion, and proactively pursued any additional concerns raised.

Refined and improved customer service provided based on customer feedback. Developed and implemented new policies and procedures, and maintained a filing system to track invoices effectively.

Gained valuable problem solving, leadership, and communication skills from experience as a customer relations representative.

Circle Construction St. Thomas, U.S.V.I. 2/1993 – 2/1998

Secretary

Routinely handled multiple competing priorities such as preparing reports, organizing and preparing presentations, assisting customers, and sending out mailings.

Performed clerical and administrative duties including procurement of office supplies, bookkeeping, and record maintenance.

Handled all company correspondence with clients, and processed payroll.

Prepared, organized, and filed all company contracts, invoices, and other business documentation.

EDUCATION

Kaplan University, Fort Lauderdale, FL

Bachelor of Science in Business Management, 2009

Dekalb Technical College, Clarkston GA

Associate in Business Administration, 2005

Dekalb Technical College, Clarkston GA

Certificate in Computer Science, 2005

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