Service Customer
Resume:
Joyce Anne M. Boyles
Salmiya Blk * Hamad Al Mubarak St Bldg 76 Flr 1 Flt 2
ac938p@r.postjobfree.com
Objective(s)
To succeed in an environment and earn a job which provides me satisfaction & self-development. To help me achieve personal as well as organizational goals that can maximize my management skills, quality assurance program development and training experience.
Strength(s) and Skill(s)
Customer service oriented
Proficient in Microsoft Office Applications (MS Word, Excel, Access, etc.)
Can deal and work with different personalities and assimilate with different culture.
Can work well under pressure and with minimum supervision.
Learning Agility: Quick Learner
Creating a positive work environment
Ability to serve with standard procedure
Strong written and verbal communication skills
Educational Attainment
Bachelor of Science in Hotel and Restaurant Management
Institute of International and Hospitality Management and Tourism
St. Anne College Lucena Inc.
2009-2013
Basic Air Fares, Reservations and Selling Skills
CITY INSTITUTE for Private Training
December 10, 2017-January 17, 2018
Work Experience
La Plus Belle Co.
Boulevard Mall Salmiya November 2016 to Present Receptionist
Cheerfully great the guests take them to their respective appointments.
Ushering them in what their needs.
Providing a good and excellent service.
Al Houda Hotels & Tourism Co. (InterContinental Hotels Group)
Crowne Plaza Hotel Kuwait (SAKURA Restaurant) January 2015 to November 2016 Floor Server
Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
Effectively listened to, understood and clarified guest concerns and issues.
Maintained complete knowledge of restaurant menu, including daily specials.
Maintained high standards of cleanliness and sanitation.
Next Door Inc.
San Juan Manila July 2014 to September 2014 Food Server
Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
Effectively listened to, understood and clarified guest concerns and issues.
Maintained complete knowledge of restaurant menu, including daily specials.
Memixed Food Corporation
Binondo, Manila December 2013 to May 2014 Cashier
Quickly recorded transactions in MICROS system to deliver prompt service.
Provided friendly and attentive service.
Verified cash drawer against the day’s receipts.
Makati Palace Hotel
Makati, Manila January 2013 to March 2013 On the Job Training
Sales Department and Front Office Department
Answer phones and operate a switchboard.
Route calls to specific people.
Answer inquiries about company.
Greet visitors warmly and make sure they are comfortable.
Call persons waiting for visitor and book them a room to meet in.
Schedule meetings and conference rooms.
Personal Details
Birth Date : September 21, 1992
Birth Place : Manila, Philippines
Height : 5’2”
Citizenship : Filipino
Languages : English / Tagalog
I hereby certify that the above information is true and correct to the best of my knowledge.
Joyce Anne M. Boyles
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