Manager Engineer

Sugeetha Avvaru Ph: 804-***-****

Agile Coach/ScrumMaster/Product Owner/Product Manager Email: ***********@*****.***

https://www.linkedin.com/in/sugeethaavvaru/

Summary:

Over 13 years of IT experience with proven high-performance record with more than 8 years of experience in leadership roles such as Agile Coach, ScrumMaster and Product Manager/Product Owner.

Successful Agile Coach, a strategic partner, thought leader for an organization transitioning to Agile Delivery methodologies by coaching and enabling the development teams, management and executives.

Experience in coaching Teams through the adoption of agile practices, large scale agile transformations influencing behavior change and establishing sustainability through cultural change, acting as a strong Change Agent.

Strong understanding of Agile Metrics such as Agile Health Radar, Iteration Metrics, SAFe Team Self-Assessment, Feature Progress Reports, Program Predictability Measure, Cumulative Flow Diagram, Deployments and Releases per time box and SAFe DevOps Heath Radar.

Subject Matter Expert in scaling agile development with very good knowledge of engineering practices such as DevOps, pair programming, CI/CD, ATDD etc.

Mentor and pair with teams to become true Agile and SAFe Champions by revisiting and refining new and existing process thereby improving overall productivity and reducing waste at every state of product/project development and delivery.

Extensive experience as a Product Owner of System and DevOps teams with a track record of consistently outstanding performance, in numerous areas including ability to build, develop and enable a high performing agile team while providing leadership and demonstrating exceptional partnership in supporting over 40 concurrent agile development teams on a Flagship Application of CapitalOne that is serving over 15M Active Unique Customers.

Leading large teams, working on different areas such as AWS Automation, Environment support, Monitoring, Production Support, CICD, Test Data Management, Acceptance Test Driven Development (ATDD), Performance Engineering, Service Virtualization and Release Engineering.

Strong experience in Product life cycle management from strategic planning, conceptualization, architecture, engineering build, product launch to end of life.

Technical Skills:

Project Methodologies/Frameworks: SAFe, Agile, Scrum, KANBAN, Extreme Programming (XP), Waterfall

Tools Used: Atlassian JIRA, Confluence, CA Agile Central (Rally), Roadmunk, MS Project Planner, Visio, Word, Excel, Power Point, Access, Share Point,

Certifications:

SAFe Program Consultant (SPC4)

Acquired the following Trainer Enablement as SPC

oLeading SAFe (SA)

oSAFe DevOps (SDP)

oSAFe Scrum Master (SSM)

oSAFe Advance Scrum Master (SASM)

SAFe Release Train Engineer (RTE)

SAFe PM/PO By Scaled Agile

Certified Scrum Product Owner (CSPO) by Scrum Alliance

Certified Agile Scrum Master (CSM) by Scrum Alliance

Certified AWS Solution Architect – Associate

Professional Experience:

Client: Anthem, Norfolk, VA July 2019 – Till Date

Agile Coach

Anthem is a leading health benefits company dedicated to improving lives and communities, and making healthcare simpler, serving more than 78 million people through its affiliated companies, including over 40 million within its family of health plans.

Responsibilities:

Lead the Agile Transformation in the Government Business Development (GBD) space of Anthem, through hands on coaching of GPI (Government Provider Interface) teams, including technology and business participants at all levels of the organization.

Engage with Agile Teams and coach them through a journey of agile adoption by building and developing the teams into matured and self-sufficient teams by coaching, mentoring and training.

Lead agile teams through product framing and discovery sessions, including defining Product Vision, User story mapping, Product Roadmap.

Assess and enhance maturity of teams through Agility Health Radar Metrics, defining Key Performance Indicators (KPI’s) by acting as an Agile Health Facilitator.

Provide agile training to executives, managers and leaders to promote understanding of an agile mindset and behaviors.

Drive continuous improvement by utilizing feedback and metrics to identify areas of improvement.

Client: Freddie Mac, McLean, VA March 2018 – July 2019

Agile Coach/ Sr. Scrum Master

The Federal Home Loan Mortgage Corporation (FHLMC), known as Freddie Mac is a public Government Sponsored enterprise (GSE) which buys mortgages on secondary market, pools them as a mortgage-backed security to investors in open market.

Key Achievements:

Successfully lead the Selling Automation Pipeline adoption for over 13 projects in a span of one year.

Leading the team towards a successful Milestone of building/implementing the Production Validation Suite, the first of its kind to automate the key Production Scenarios on the Production Environment.

Active member in the Scrum Master Community of Practice adding value and playing a key role in the Enterprise Agile Transformation.

Responsibilities:

Served as an Agile Change Agent and leading the transformation of software teams from waterfall to Scrum.

Lead three projects of Selling Application – Selling Technical Debt Management, Selling AppDevOps and Selling AppTestOps.

Managing the backlog for all the three projects in coordination with Leadership and Operation teams.

Oversee the Automation adoption process across all the Selling Projects.

Coordination with at least 6 to 8 ongoing projects simultaneously at any given point of time and overseeing/managing the adoption process.

Guiding the agile teams at various levels of Agile Maturity through their transformation journey.

Working with Leadership in creation of Product Strategy and Roadmap.

Ensure Agile Metrics are being tracked, monitor them for indications of potential problems and assist teams in getting the problems resolved leading them in the path of Inspect and Adapt.

Improve transparency and radiate information by facilitating internal and external communications such as task coordination, progress tracking/reporting, dependency management ensuring the team is well-informed on internal and external initiatives and also keeps the external stakeholders and interested parties well-informed of the team initiatives and progress.

Facilitate discussion, decision making, conflict resolution, building a safe environment of trust and transparency where problems can be raised without fear and blame, with emphasis on healing and problem-solving.

CapitalOne LLC, Richmond, VA Oct 2014 - Jan 2018

Sr. Manager, ScrumMaster/Product Owner

EASE (Enterprise Application Servicing Experience) is Capital One’s Flagship single page Web and Mobile application that provides Single Sign on(SSO) to the Customers that hold multiple accounts with CapitalOne across different Lines of Businesses such as Bank, 360 Checking/Saving, Credit Card, Home Loans/Mortgage and Auto Loan accounts providing a single full view of banking activity across multiple accounts and making Banking convenient, easy and in Customer Control simplifying how they manage their accounts.

Key Achievements:

Played a critical role as a Product Owner in the initial build-out and maturation of System and DevOps teams, that are viewed as most high performing and critical for Capital One’s Flagship Enterprise Application.

Contributed to the implementation of SAFe agile and coaching the team in agile methodologies.

Lead the teams across 15 Program Increments and weekly Production releases ensuring the best production support process in place.

Streamlined rapid high quality effective software release cadence for the Program while preserving necessary controls via automation and traceability.

Held additional responsibilities of RTE (Release Train Engineer) on demand facilitating the Scrum of Scrums, managing Weekly Release Planning sessions.

Responsibilities:

Product Owner leading DevOps and System teams in a large scale implementation of an Enterprise effort implementing highly resilient cloud based solutions for the next generation customer servicing platform

Responsible in playing all the roles and responsibilities of ScrumMaster and resolve the team’s impediments serving the larger purpose of sprint based frequent, reliable and continuous release of value-added solutions.

Facilitate Release Planning, Sprint Planning, Grooming, Retrospective, Sprint Demos, Stakeholder Engagement and daily Scrum.

Represent the team at the Program Level Scrum of Scrums.

Conceived and owned the Roadmap and vision of the DevOps and System teams.

Prioritize and maintain the operations backlog based on the operational, infrastructure and architectural requirements.

Partner with the Program teams, architects and key stakeholders spanning 5 lines of business, in determining key requirements and timelines in an on-going basis for a very dynamic effort.

Expertise in articulating and presenting the Vision/Roadmap and scope of work of the team in the Large-Scale PI Planning sessions involving more than 40 teams on the Agile Release Train.

Ability to not only lead, mentor, motivate and manage large teams, but also work with large number of matrixed resources spanning multiple organizations and skills.

Possess exceptional competencies including ability to drive alignment, partnership, and buy-in not only within the team, but within the leadership of those matrixed resources.

Acision LLC, Richmond VA Nov 2013 - Aug 2014

Technical Product Owner

Acision’s Rich Communication Suite (RCS) product enables the mobile operators to differentiate through a rich and truly seamless messaging experience which is intended to converge the legacy sms and mms to the IP messaging services. It provides consumers with all their favorite rich messaging features including group chat, voice/video calling, social presence, image and video sharing which are built into an RCS mobile application standardized to work across all networks and devices, just like SMS.

Responsibilities:

Act as Product Owner for a team that was transforming from Waterfall to Agile.

Implement agile methodologies working closely with the Agile Coach.

Coached agile principles and values to the team and implemented Scrum Methodology.

Facilitate and lead backlog grooming sessions along with the team to make improvements to the backlog by writing user stories, break down big user stories, estimate backlog items and look deeper into the backlog to do long-range technical planning.

Responsible for defining and communicating product roadmap/vision aligned with business objectives and supported by business cases, market research and competitor analysis.

Act as Voice of the Customer by gathering customer requirements and converting the business and market requirements into product/feature requirements.

Work with Pre-Sales and other business stake holders to build, prune and maintain the Product Backlog including the user stories, defects and refactors which are prioritized based on the user value and time.

Support the creation of technically focused product collateral including the Product Description Documents, Feature Documents and technical presentations.

Key Achievements:

Successful implementation of agile methodologies working with the Agile Coach, in a very short span to the team that increased its productivity with the agile transformation.

Had been part of the success team that contributed to successfully placing the RCS mobile app in the top 10 messaging apps for smartphones.

Had been a significant contributor to the technical preparations for the Mobile World Congress-2014.

Worked on over 6 RFPs on the RCS services and mobile application in a short span of 6 months.

TeleDNA Communications, Bangalore, India

Product Manager Dec 2005 - Oct 2013

TeleDNA’s SMS Suite of VAS products provide the best messaging solutions to the Telecom Providers meeting all the messaging requirements of the Operators and come with advanced features such as in-built personalization, in built Application to Peer Messaging Capabilities, Subscriber Portal, Flexible Charging, Campaign Manager, advanced location based and subscriber preference-based campaigns.

Responsibilities:

Responsible for managing the Telecom VAS Products throughout the product lifecycle, gathering and prioritizing product and customer requirements, defining the product roadmap and working closely with the Pre-sales and the Engineering teams to deliver winning products.

Responsible for the Product Management of VAS SMS based products.

Responsible for healthy growth of specific product verticals in terms of product features, release of various versions and product benchmarks.

Pre-sales Support

Education:

Master of Engineering in Communication Systems, Anna University, Chennai, India

Bachelor of Technology in Electronics and Communications Engineering, S.V. University, Tirupathi, India

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