LOIS POH TING TING
Name : Lois Poh Ting Ting Expected Salary: $2600
Date of Birth : 4th September 1987
Citizenship : Singaporean
Telephone : 96313580 (Mobile)
(1) General Certificate of Education “O” Levels 
(2) Diploma in Business & Human Resource Management, DBHRM,
Singapore Human Resource Institute (SHRI) [2016 – 2018]
Module 1 – Business Management
Module 2 – Quantitative Methods
Module 3 – Accounting & Finance
Module 4 – Law of Contract
Module 5 – Labour Economics
Module 6 – Employee Relations
Module 7 – Organisational Behaviour
Module 8 – Human Resource Information Systems
Module 9 – Productivity Management
Module 10 – Human Resource Management I
Module 11 – Human Resource Management II
(1)Specialist (Office Management) at Food, Drinks and Allied Workers Union (FDAWU) [2018 – 2019]
Maintaining the operations of FDAWU in the Admin and IT department of 5 persons:
oProcess new membership applications – key in to NTUC membership HRIS User Customer Experience Management (UCEM) system for activation of membership, GIRO deduction and card printing.
oAssist with FDAWU members’ enquiries from walk-ins, telephone, email and roadshows.
oCoordinate outreach to union membership which includes roadshows and annual membership gifts distribution at worksites.
oUpdate member’s data using UCEM.
oFull cycle Claims process for 3 major types of Union Group Insurance:
3.Permanent and Partial Disability
-Receiving of forms and supporting documents from members, Branch Officials and Industrial Relations Officers, and finishing with checking and endorsement.
-Input claims cases into internal spreadsheet for tracking of submissions.
-Actual submissions to NTUC Income Claims department for underwriting.
-Completion by posting of cheques to successful applicants.
Processed a total of 200 claims in 10 months.
oEvents supported administratively for:
FDAWU D&D 2018 (54th Anniversary Dinner), La Luna 2018, Gift From The Heart 2018, FDAWU Staff Lo Hei 2019, FDAWU Corporate Planning Seminar (CPS 2019), FDAWU Staff Team Building 2019 (Overseas Trip), Branch Officials Retreat 2019 (Overseas Trip).
Special note: By analyzing the previous year’s D&D categories of tables sold, I suggested to management that we should convert 10 free tables to sold tables. This was carried out, which resulted in a first time $20K surplus raised for the Union’s D&D event.
PERSONALITY & STRENGTHS
A happy disposition, honest, patient and understanding.
Warm and calm.
Good language abilities.
Can multitask and work under pressure once established a good system.
(1) Microsoft Excel 2010, WSQ Competency Unit ES-FSI-104-G-1 
(2) Beginners Japanese 
(3) Business Chinese [2016 -2017]
REFEREES Sharon (91164565) – Reporting Secretary at Leong Sow Hoe & Associates Prudential Assurance Company Singapore [2007- 2010]
APPENDIX [2007 – 2016]
(1)Admin/Sales Officer at Tokyo Sushi Academy Singapore [2015 – 2016]
Contact point at reception of Tokyo Sushi Academy Singapore to answer the queries of students who would like to specialize in the Basic Sushi Course, Basic Japanese Cuisine Course, short classes, private lessons and corporate sessions within the Academy.
oMaintain client focused working environment for team.
oCreation and printing of pamphlets for the Basic Courses and short classes.
oLead Generation - Make frequent client calls upon existing customer base to perform customer research and update account notes using our proprietary CRM, to strengthen sales.
oAssist in planning, managing and executing of Sushi and Japanese Cuisine lessons within approved budget and timeline, liaising with Academy Manager and Chef.
(2)Studio Assistant at Burega Farnell L.A. Pte. Ltd. 
Assist and interact with directors and staff on a variety of daily, ad hoc and long-term office administrative, travel arrangement and studio & maintenance.
oOrganised 30 business trips for Directors and staff to China, India, Sri Lanka and Vietnam. Travel arrangements (flights, hotel bookings and VISA arrangements) were done within short notice requiring coordination and sourcing competitive rates to control costs.
oLed planning committee for Christmas 2014 company event on a Yacht to Singapore’s Southern Islands for employees, also organized other staff functions (Potluck Lunch Event and Halloween 2014 Lunch Event).
(3)Admin at Bernard Lim & Associates Prudential Assurance Company Singapore [2013 – 2014]
Submissions and Secretarial Filing & Compliance.
oCompleted 10 years of Secretarial Filing & Compliance
(4)Admin Assistant to Secretary at Leong Sow Hoe & Associates Prudential Assurance Company Singapore [2007- 2010]
Provide support for daily function of the insurance agency:
oDaily Policy Submissions (incl. Scanning, Photocopying, Emailing & Premium Payments at Cashier)
oService Insurance Agents’ Follow-Ups, Queries & Paperless Archiving of Director’s 24 years of Clients’ files