Social Media Sales

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Nadal Ismail

QATAR TEL: +974-********

Email: *****.*********@*****.*** – **.*********@*****.***

Nationality :(Canadian)

CAREER PROFILE

A career Profile with a Comprehensive, Progressive & Professional Client services with (16yrs) of Experience within the Marketing-Offline & Online Channels, Business Development, plus the Commercial Contact Center & Customer Sales industries. Ares of expertise ( Advertisement-Offline & Online, Events Management, promotional activities, social media, Developing Sales hunting, Inbound & outbound module management, Outsourcing-In Sourcing Strategies, Budgeting & MIS analysis, Managing the Customer Care via The well-known & electronic channels, staff Trainings & Development, Proven Performance in linking corporate vision with the delivery of desired results through empowerment, Development and utilization of people, process and technology, a strong, Presentable, motivator and Team player personality with effective leadership, communication, decision making, problem solving and Interpersonal skills, a university Degree with an International experiences among the gulf & Canada Regions. I would welcome the opportunity to meet for discussing the business opportunity. Please find the accompanying resume for your review.

Sincerely

Nadal Ismail

Enclosure: Resume

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Nadal Ismail

BUSINESS EXPERIENCE

AJF-AL Jazeera Finance- QATAR

July-2016- April-2019

Head – Marketing & Electronic Channels

Responsible for overseeing and implementing effective customer service strategy, policies, processes and KPIs By utilizing excellent, in-depth knowledge of leading practices, Company products and services as well as Developing new ways of improving customer service quality and resolving customer complaints to ensure Efficient delivery of customer services and customer satisfaction.

Driving the keys parameters during the budget analysis which impacting the unit strategies, direct & indirect Cost, process improvements & overall productivity.

Development and implementation of the Brand strategy.

Developing the marketing strategy for new and existing products.

Overseeing implementation of the Marketing strategy - including campaigns, events, digital marketing, and PR.

Working closely with the company’s Sales team; enabling them to meet their commercial objectives by providing them with appropriate tools, materials and presentations.

Guiding the day to day activities of the marketing team.

Ensuring that the marketing objectives are implemented by the marketing team.

Work closely with product management team to define marketing materials and programs.

Manage social media presence and direct programs to improve social media reputation and recognition.

Developing and delivering marketing and communications strategies for the organisation.

Undertake continuous analysis of competitive environment and consumer trends

Handling all the digital Sales & Marketing Channels with its performance )Call Center, Customer Care, Website, Social Media, Mobile & Online Banking) Channels.

Develop and maintain an awareness of market behavior and competitive trends and respond accordingly.

Managing, Developing and implementing outbound fulfillment action plan to facilitate the cost- effective flow, Transportation orders analysis and come up with proposed actions.

analysing and investigating price, demand and competition, plus devising and presenting ideas and strategies.

Managing the Tele sales activities with a daily leads generation inputs via the phone & social media channels.

promotional activities, compiling and distributing financial and statistical information, writing reports

& organising events plus product exhibitions.

monitoring performance activities & managing campaigns on social media.

Working closely with other units to provide guidance on how to maximise current and prospective relationships using the CRM.

Ensure the CRM provides an effective sales funnel and efficient sales process.

Develop and maintain a thorough knowledge of Rumpke’s services and pricing structure.

Identify leads, manage prospects and acquire new business & Determine customer needs and propose appropriate service needs through CRM application (LMS). 3

Nadal Ismail

Meet or exceed the new business sales goals on a monthly bases plus Complete scheduled and cold call prospecting activities to establish first and follow up appointments with customer decision makers.

Prepare and deliver sales proposals/presentations and follow up with key decision makers.

Utilize the company’s Growth Management System (GMS Board) daily, scheduling and Analysis of the current CRM and ensuring it’s fit for purpose and the goals of the organisation.

Define requirements for effective use of the CRM and its infrastructure.

documenting activities and developing prospective customer profiles.

Complete required Customer Service Agreements (unaltered), reports and other paperwork in a timely manner and in accordance with Company policy.

Regularly meet with Sales Supervisor & Branch managers to review weekly sales activities, progress on goals, and status of prospective customers.

Drive the keys metrics & formulas monthly to ensure the right process & escalations being followed

& Audited in a regular bases to plan right executions & volume forecast.

Negotiate and communicate service standards with relevant Company colleagues and partners to ensure that we maintain complete customer satisfaction.

Building the needed workforce management platform by using different systems (AVAYA, Nortel, Cisco, etc) plus Developing & expertise in center applications (IVR Mapping, CTI, CRM, LMS, Data Clean-up, Monitoring systems-Verint, Nice, etc. ) to enhance & increase the overall Sales & Services. among the company plus connecting the long term relations through the social network applications

( Facebook, twitter, etc).

Making sure the CRM is customer focussed and working to maximize its effectiveness for sales and distribution.

Working with external agencies and suppliers to ensure the successful delivery of the CRM plan.

A huge Sales contribution via generating & focusing on a daily sales leads through the inbound & outbound teams & cross selling environment to ensure & achieve the monthly & yearly sales KPIs & targets.

Ongoing Trainings for the product manuals & other customer service skills (telephone technique, diffusion of anger, etc .

March 2015- June-2016 QIB-Qatar Islamic Bank- QATAR / Head- Contact Center & Mobile banking. DEC 2007 – APR- 2010 NATIONAL BONDS CORPORATION – UAE / Head- Contact Center. June 2006 – NOV 2007 AIR ARABIA- UAE / Manager-Contact Centre. SEP 2004 – May 2006 DOHA BANK- QATAR / Manager-Contact Centre. MAR 2003 – AUG 2004 ARAB BANK - UAE / Manager-Contact Centre. JULY 1997 – FEB 2003 MASHREQ BANK – UAE / Assistance Branch Manager. 4

Nadal Ismail

EDUCATION

UNIVERSITY Degree, (B.com – 1995)

PROFESSIONAL DEVELOPMENT

Prince2 Certification – Dubai.

Creating excellence service & customer service skills- Dubai.

Situational leadership & total quality Management- Dubai. Awards Received:

Certificate on customer focus.

Certificate on honesty of purpose.

Certificate on empowerment.

Projects Fulfilled:

ATM/CDM repeat purchase.

New Logo & trademarked revamp with its awareness

New website developing.

Develop & control a new social media accounts & pages

MUDARABA Roll-Out (New POS).

Contact Center Developing along with its WFM & its KPIs

Outdoor Sales Developing & control with its KPIs

CRU- Complaint Handling Developing with its CRM application.

Scratch Card implementation

DATA clean-up.

References available upon request.

Contact this candidate