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Russian speaking CSR

Location:
National Capital Region, Philippines
Posted:
August 18, 2019

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Resume:

ANNA MAKHK

RUSSIAN-SPEAKING OPERATIONS MANAGER LIVING IN MANILA

PROFILE

CONTACT

+63-995-***-****

ac933l@r.postjobfree.com

Makati, PH

Excellent working experience that includes over three years of well-commended service delivery experience in Russia.

Outstanding customer support experience which includes more than one year of working as a CSR in the Philippines.

Well-established client management experience spanning over 10 years of engaged and customer-driven work.

BACHELOR OF ARTS

IN FILM AND CINEMA

St.Petersburg State University

of Film and Television.

2005 – 2010

INTERESTS

EDUCATION

COOKING

TRAVELLING

ARTS & ENTERTAINMENT

HIKING

EXPERIENCE

CUSTOMER SUPPORT REPRESENTATIVE

ONE CONTACT CENTER, Ortigas Center, Philippines 2017-2019

Provided top-tier chat and e-mail support to Russian-speaking clients via Nanotep and Zendesk.

Top-performing resource, and because of her good performance, was assigned to handle Social Media support via Sprout.

Strong leadership skills, and acted as one of the leaders amongst the Russian-speaking agents.

Highly-skilled in the craft and was assigned to train new team-members and ensure that they exceeded the metrics.

Constantly exceeded performance, and regularly received performance bonuses for delivering beyond what was expected.

SERVICE DELIVERY MANAGER

NP SRO STROYREGION, Saint Petersburg, Russia 2012-2017

Maintained a database of 250 companies and played a key role in coaching them, and giving them technical guidance on how to obtain ceritifications needed for Russian building permits.

In-charge of marketing new certification services and selling solutions to meet the customers demands.

Optimized the compliance process and created best practices on how to speed up the certification procedures.

Handled the financial relationship with the customers and was in-charge of discussing and controlling their montly fees.

Created sales plans and providing new solutions such as insurance, new training and new ISO certifications.

Was recognized as one of the top seven service delivery managers among a pool of 150.

ILLUSTRATION

PRINT DESIGN

BRANDING

ANIMATION

EXPERIENCE

EXPERTISE

DEPUTY OPERATIONS DIRECTOR

IRIS PRINTING HOUSE, Saint Petersburg, Russia 2010-2012

Liaised with superior to make decisions for operational activities and set strategic goals.

Planned and monitored the day-to-day running of business to ensure smooth progress.

Supervised staff from different departments and provide constructive feedback.

Evaluated regularly the efficiency of business procedures according to organizational objectives and apply improvements

Managed procurement processes and coordinate material and resources allocation

Oversaw customer support processes and organize them to enhance customer satisfaction.

Managed relationships/agreements with external partners/vendors

Ensure that the company runs with legality and conformity to established regulations

PRODUCTION MANAGER

PROCOLOUR PRINTING HOUSE, Saint Petersburg, Russia 2007-2009

Liaised with other managers to formulate objectives and understand requirements.

Estimated costs and prepare budgets

Organized workflow to meet specifications and deadlines

Monitored production to resolve issues

Supervised and evaluated performance of production personnel (quality inspectors, workers etc.)

Determined amount of necessary resources (workforce, raw materials etc.)

Approved maintenance work, purchasing of equipment etc.

Ensured output meets quality standards

Enforced health and safety precautions

Reported to upper management Ensure that the company runs with legality and conformity to established regulations

SKILLS

MICROSOFT POWERPOINT

MICROSOFT EXCEL

MICROSOFT WORD

SOCIAL MEDIA

COREL DRAW

NATALIA TIMOFEEVA

NP SRO STROYREGION

P: +7-911-***-**-**

E: ac933l@r.postjobfree.com

IRINA VORONOVA

IRIS PRINTING HOUSE

P: +7-911-***-**-**

E: ac933l@r.postjobfree.com

REFERENCES

ENGLISH

RUSSIAN

LANGUAGES



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