Customer Service, Transportation Manager

CEDRIC JOSHUA E. WILEY, JR

San Diego, CA Mobile: 404-***-**** Email: *********@*****.***

PROFESSIONAL AND LEADERSHIP SUMMARY

Experienced in military transportation management. Proficient in successfully completing tasks and assignments by prioritizing and critical decision making. Successfully lead teams in coaching and customer service with advancement in social interactions and flexibility. Computer skills with MS Office Suite.

PROFESSIONAL EXPERIENCE

Jack In the Box 05/19-Current

Cashier, San Diego, CA

Greet customers and provide a great guest experience for dine in and drive-thru services; Handle payment transactions while working drive-thru and front counter; Safety training, verbal communication skills.

Clean and restocks dining area, remove trays and waste from lobby.

Assist customers with carrying out their food and getting additional items for orders placed.

Cook and prepare food; Maintain storage and fryer area when food truck delivers.

McDonalds

Guest Experience Leader, San Diego, CA 2/19 – Current

Open store as needed and prepare the grill, hot drinks and food in the morning.

Work the front register and lobby kiosk including greeting customers with a warm welcome and smile; process and bag food orders and train new employees on workflow of the front area.

Work first window drive-thru to take food orders and complete payment transactions.

Work second window drive-thru to complete orders for special drinks ordered from the McCafe menu.

Assist in various areas including walking through lobby to greet customers and ensure they have a great experience while dining in; remove trays and waste from lobby.

US Army

Transportation Management Coordinator Specialist, Fort Campbell, KY 6/17 – 11/18

Conducted and track flights for Special Forces personnel. Written and oral communication.

Performed safety inspections and regulations on military vehicles to ensure flight and road safety.

Completed a series of jumps from a moving commercial plane while conducting airborne operations.

Moved valuable equipment and hazardous equipment with caution and care. Safety training skills.

Established transportation procedures as a road guard for vehicles passing entry point.

Ensured that for anything moved or transported, the receiver remained updated on details of a flight through email, phone and instant messaging through Skype.

Burger King

Cashier, Fayetteville, GA 4/16 – 8/16

Processed sales transactions, front end and drive-thru food services for customers.

Assisted cooks with preparing menu items for quick workflow during busy hours.

Cleaned tables, chairs and food trays in dining area including trash compacting.

Stocked and organize inventory for dining area, drive-thru and front end.

Counted and balanced cash drawer and receipts during closing of business day.

Resolved customer complaints through reasonable accommodations.

Cedric J Wiley (Page 2)

Habitat for Humanity ReStore

Volunteer Services, McDonough, GA 10/14 – 03/15

With instruction of manager I assisted in staging store merchandise and arranging shelf inventory.

Unloaded large items from delivery trucks and assisted with pricing items throughout the store.

Helped customers with general questions; loaded items purchased into their vehicle.

Assisted with accepting donations at the in-store donation drop-off area, provided receipts to donors.

EDUCATION

Holly High School – Holly, MI (Diploma) 06/17

CERTIFICATIONS

Airborne Course Diploma (US Army) 12/17

Chief of Transportation Certificate of Investiture (US Army) 11/17

Transportation Management Coordinator Diploma (US Army) 11/17

TC-Aims II Functional User Diploma (US Army) 10/17

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