Manager Analyst
Resume:
Bank of America, Charlotte, NC (Remote-Telework)
Vice President, Business Architect
Mar 2012 - Present
• Developed and maintained the Enterprise Business Architecture (EBA) Framework and ongoing strategy designed to connect business with technical execution to enable continuous planning and delivery of enhanced business capabilities, reduction of technology costs and maximation of innovation investment.
• Developed and executed Business Architecture Framework governance model and executed all management activities supporting the evolution, maturity and adoption of an enterprise wide taxonomy.
• Defined and maintained EBA standards ensuring they are supported by overarching enterprise policies.
• Performed ongoing taxonomy rationalization that was foundational in creating a business relatable taxonomy thereby establishing an agreed upon “common language” to describe the business.
• Developed enterprise level Requirements Management strategy addressing requirements definition & management, Business Analysis competency advancement, common data control tooling platform and integration with enterprise LEAN Agile processes and applications. Received positively and is resulting in isolated adoption cross the enterprise.
• Created process maps, rules and requirements to align business strategy with IT solutions (1000+ requirements), capitalizing on value added automation and/or re-engineering opportunities.
• Represent Business Architecture in enterprise level forums established to modernize the technology environment by aligning operations and development to eliminate redundancy and streamline and accelerate end-to-end solution delivery.
Meridian Staffing Services, Inc., Charlotte, NC
Sr. System Analyst/Technology Delivery Manager, Contract Consultant - Bank of America
May 2010 – Mar 2012
• As Sr. System Analyst, simultaneously managed requirements development execution on multiple projects, including the elicitation, analysis, specification, validation and traceability of requirements.
• As Technology Delivery Manager, simultaneously managed multiple projects through all stages of the SDLC, ensuring on-time, quality delivery by understanding target state solutions and identifying & removing execution roadblocks through facilitation, cross team collaboration and problem resolution. Ettain Group, Columbia, SC
Sr. Designer/Analyst, Contract Consultant – BlueCross Blue Shield South Carolina
Nov 2005 – May 2010
Collaborated in the design and development of an enterprise Document Management solution, followed by configuring and implementing software solution instances by line of business.
• Led customer facing business process and requirements definition sessions.
• Produced business requirement documentation and workflow automation/management specifications.
• Configured workflow automation/management solutions using the DocFinity Application suite.
• Managed relationship between BCBSSC and DocFinity software vendor.
• Facilitated communication and collaboration between business units and IT project development staff. Lakeside Market, Summerton, SC
Owner/Operator
Feb 2005 – Oct 2009
Managed all activities related to daily operations of a convenience store, including but not limited to customer service, inventory ordering & maintenance, bookkeeping, payroll, bill payment, vendor relations and state & federal regulatory reporting.
TEKSystems, Charlotte, NC
Sr. Business Analyst, Contract Consultant – Bank of America Jun 2004 – Nov 2005
Responsible for consulting with lines of business to document Information Security processes.
• Rationalized multiple LOB processes to develop an enterprise standard Global Information Security (GIS) process.
• Developed and managed functional and non-functional requirements (500+) for development of GIS application.
Maria Drolet
Summerton, SC
**********@*****.***
Summary
Accomplished, team oriented
Business Analyst/Architect and
Manager, offering unique
combination of systems
development and operations
experience.
Process oriented leader whose
ability to consistently streamline
operations and maximize
productivity has produced
significant gains in profitability
and market presence.
Strengths
Relationship Builder
Trust builder and people motivator
who excels at maximizing
individuals’ unique skills.
Designer
Disciplined planner and organizer
who shines by creating clarity
from chaos. Dedicated architect
who pursues opportunities to
simplify customer experiences and
deliver tangible business value.
Communicator
Articulate communicator who
connects the dots to tell clear,
relatable stories for wide variety
of audiences.
Balances talking and listening to
promote candid dialog and foster
culture of inclusion.
Problem Solver
Takes ownership for solving
problems and addressing issues in
a timely and accurate manner.
PROFESSIONAL EXPERIENCE
Sapphire Technologies, Charlotte, NC
Project Manager/Sr. Business Analyst, Contract Consultant – Bank of America
Apr 2003 – Jun 2004
• As Project Manager/Sr. Business Analyst, was responsible for managing the design, development, testing and rollout of an enterprise wide, web-based pay for performance application.
• Documented functional application behavior and developed user guides.
• Drafted enterprise level application specific production support strategy, inclusive of User Support/Help Desk model, Change Management process, Release Management process and Quality Control and Assurance processes.
Izoic Inc., Denver, CO
Account Manager / Business Analyst
Feb 2001 – Feb 2003
• Managed client expectations and led all client side aspects of the product development lifecycle. Collaborated with product development teams to develop and implement a Collaborative Utility Infrastructure Management software application.
Aetea Information Technologies, Blue Bell, PA
Business Analyst, Contract Consultant – First USA
Aug 2000 – Feb 2001
• Was one of a very large team whose members independently performed specialized functions, but together executed an established monthly plan to effectively launch credit card marketing campaigns.
• Developed Microsoft Access application automating manual audit processes resulting in 75% decrease in overall pre-campaign audit time.
Fleet Mortgage Corp., Milwaukee Wi & Florence SC
Loan Operations Manager & Project Manager/Business Analyst Jul 1986 – Nov 1999
Managed all post-closing activities related to the audit, delivery and sale of non-conforming mortgage loans on the secondary market. Also responsible for delivering the analysis and design documentation necessary to build a client/server application supporting these functions.
• Gained significant process efficiencies through a combination of business process re-engineering and process automation. Resulted in 37% decrease in staffing and reduction in onboard training from 6 months to 60 days.
• Directed delivery/funding of $3.5B in mortgage loans into non-conforming secondary market, through staff of 43 associates and 2 managers.
• Directed resolution, delivery and funding of $100M of “aged inventory” to private investors.
• Directed audit and purchase of $500M jumbo loans from correspondent lenders.
• Conducted in-depth software reviews and gap analysis used to scope both project size and expense.
Senior Business Analyst
• Managed the “ground up” design, build and implementation of Secondary Marketing functions including daily Price Sheet maintenance and distribution, loan lock registration and maintenance, and product feature & guideline management. Data Conversion Analyst
• Managed all aspects of a system conversion from “in-house” mainframe system to the Data Link system for Loan Boarding, Document Tracking, Correspondent Funding and Secondary Marketing.
Maria Drolet
Summerton, SC
**********@*****.***
Core Competencies
Business Architect/Analyst:
Thought Leadership
Strategy Development
Relationship Building
Process Mapping/Modeling
Process Rationalization
Process Re-engineering
Business Architecture
Framework Development
Taxonomy Development
Requirement Elicitation &
Management
Software Evaluation & Gap
Analysis
Functional & Non-Functional
Specification Authoring
BPM Software Configuration
Data Mapping
Managerial:
Strategic Planning
Budgeting
Multi-function Operations
Management
Productivity Management
Staff Development
Team Building
Investor Relations
Customer Relations
Education
Bachelor of Science in
Information Technology
University of Phoenix
Summa Cum Laude
Minor: Computer
Programming
PROFESSIONAL EXPERIENCE
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