Customer Service Representative

Rajbir Gill

* ******** ** ****: 647-***-****

Brampton, ON L6R 2R9 **.***@*****.***

CAREER OBJECTIVE

Looking for customer service representative position which will allow me to use my technical and physical skills, attention to details and other interrelated knowledge while meeting commission’s set standard.

AIMS OF CUSTOMER SERVICE

Willingness to listen and understand.

Making the customer feel valued.

Thank them every time I get a chance.

Appreciate the power of "Yes".

Always look for ways to help customers.

Know how to apologize. The customer may not always be right,

but the customer must always win.

SUMMARY OF QUALIFICATIONS

Physically fit, hardworking, and talented to follow instructions rapidly and professionally.

Demonstrated ability to quickly gain knowledge, follows safety precautions, and become

helpful with numerous kinds of tools.

Strong team player with a positive, self-driven and adaptive work ethic and demonstrate keen

attention to detail and excellent organizational and multi-tasking abilities.

Able to do work as free or as a team member and meet deadlines.

Recognized for demonstrating highest respect and professionalism among staff.

Ability to communicate effectively in English, both orally and in writing.

Flexibility regarding scheduling, strong team player.

Strong customer service and leadership skills.

Extremely productive in high volume, high stress environment.

Good problem solving, decision making and time management skills.

Computer skills: Microsoft Office (Word, Excel, PowerPoint, Outlook), Internet.

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RELEVANT SKILLS AND EXPERIENCE

Teaching and Instructing

Assessed student learning by initiating and leading seminars where students numbered 20-30 in the age group of 10-18 participated by speaking on a certain topic in order to show comprehensive knowledge of a particular subject.

Lectured students in English language and phonetics and promoted questioning in order to provide knowledge about the subject for students understanding.

Kept detailed record of student’s attendance and absenteeism for reporting purposes and implemented changes or plans when necessary.

Communicated with the parents in order to discuss performance in courses and to implement strategies to enhance learning and development.

Developed curriculum along with other colleagues to adapt to new discoveries in historical information and teaching methodology.

Prepared, administered and marked tests and papers to evaluate student’s progress.

Motivated, encouraged and built rapport with people of all backgrounds.

Delivered a comprehensive range of training programs to diverse groups in the classroom, at actual work locations, to large and small groups, and on a one-on-one basis as well as the ability to read, comprehend and explain complex concepts, technical information and maintenance procedures

Provided a range of services such as consultation and research on new topic; and prepared various reports and recommendations related to areas of responsibility.

Prepared and maintain training aids/materials and ensured the availability of such resources to meet training needs.

Conduct classroom and practical instruction; evaluated the performance of students; and certified the students at the successful completion of the required training programs.

Participate in needs-assessments; conduct needs-analyses; and prepared job specific task listings.

Deliver and evaluate training programs for all aspects of student development.

Public Relations and Classroom Management

Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations.

Provide crisis intervention to students when difficult situations occur at schools.

Confer with parents or guardians, teachers, administrators, and other professionals to discuss children's progress, resolve behavioral, academic, and other problems, and to determine priorities for students and their resource needs.

Maintain accurate and complete student records as required by laws, district policies, and administrative regulations.

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Prepare students for later educational experiences by encouraging them to explore learning opportunities and to persevere with challenging tasks.

Initiate, facilitate, and moderate classroom discussions.

Evaluate and grade students' class work, assignments, and papers.

Prepare course materials, such as syllabi, homework assignments, and handouts.

Prepare and deliver lectures to post-secondary students on topics such as race and ethnic relations, gender studies, and cross-cultural perspectives.

Compile, administer, and grade examinations, or assign this work to others

Assist customers to their accurate destination

PROFESSIONAL EXPERIENCE

School Teacher April 2014-Jan2018

Guru HarKrishan Public School,

Majitha Bypass, Amritsar, Punjab, India

Postgraduate Teacher Aug 2013-March 2014

Kendriya Vidyalaya no. 1 Amritsar, Punjab, India

EDUCATION

Master of philosophy: English literature Dec 2014

Guru Nanak Dev University, Amritsar, Punjab, India

Master of Arts: English literature Sep 2009

Guru Nanak Dev University, Amritsar, Punjab, India

Bachelor of Education

Punjabi University, Patiala, Punjab, India June 2007

Bachelor of Commerce

Punjabi University, Patiala, Punjab, India June 2006

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