Customer Service Office

KIMBERLY COOPER

** ********* ******, ***. *** Greenville, SC 29609 ****************@*******.*** 864-***-****

EXPERIENCE

DRIVE ALERT TRAINING ACADEMY-(August 2017-April 2019)

Receptionist-Office Assistant

Answer and return all incoming calls from clients and document the conversations.

Received client’s payments for enrollment over the phone –or in office

Schedule clients with instructors with-electronic,physical and board calender.

Create folders for new clients with necessary documents, such as application and government forms.

Do weekly reports for South Carolina DMV/Notification for the upcoming driver licencenee.

Scan/file all completed folders in place them in their destinated area.

Complete daily data entry within the spreadsheets

Daily post pictures and informations on the social media page (Facebook)

Keep office and front lobby and restroom clean

Check mail and email, and respond accordinly..

CHRISTIAN LEARNING CENTERS of GREENVILLE COUNTY – Greenville, SC (September 2015 – June 2017)

Office Assistant

Prepare and keep 30 information packets on hand for office use: 10 Program Policies and Procedures Handbooks each for parents and volunteers; 10 funding request packets for potential donors.

Assist in updating, verifying, and maintaining inventory of office supplies, program materials, and equipment on semi-annual basis

Handle coordination processes and notifications for all RT Bible classes, if needed.

Order, pick up, and store office supplies and other needed materials.

Type and help devise routine forms and letters

Handle incoming and outgoing phone calls

Help prepare for meetings as requested

Perform all other general office duties (including handling of office mail properly, keeping office clean, filing completed and current documents)

Perform data entry as needed

Assist board committees, when necessary

Participate in fundraising activities as needed

Set up and organize administrative filing systems and program manuals, purging then when necessary and keeping them current

Establish follow-up procedure for general office use and file and distribute informatin in follow-up file in a timely manner.

Maintain an organized working environment

Take minutes during monthly board meetings and distribute them to directors within one week

LOGISTICARE – Greenville, SC (October 2014 – March 2015)

Customer Service Representative

Received at least 100 inbound Medicaid client calls for medical appointment reservations

Initiated travel expense reimbursement claims for Medicaid clients who used their own method of transportation for medical appointments

Denied trip reservation requests that were non-compliant to company policy guidelines

FLUOR CORPORATION - Greenville, SC (August 2009 – December 2013)

Fluor Daniel Government Group

Human Resource Technician II

Managed and maintained a secure records room housing over 10,000 project employee files in a centralized location to conveniently access employee personnel information

Served as an SC Notary Republic for the department, notarizing legal documents for new hires as well as department specific employees

Audited, scanned, and exported documents to a project specific database allowing intra-department access to employee personnel information

Researched and resolved discrepancies arising regarding expatriate and US employee hiring documentations

Conducted inventory inspection ensuring all files are accurate and up-to-date, and order supplies for records room #1

Trained 5 new HR employees to process personnel documents in the secure records room

Facilitated new hire orientation classes for international assigned employees providing information on company procedures, and employee benefit packages

USEC – The American Centrifuge Advanced Uranium Enrichment Technology

Document & Data Management Tech (August 2006- August 2009)

Managed all confidential project specific drawings by receiving, proof reading and storing in a secure location

Billed, recorded, and assigned engineering drawing products to their designated departments

Reported and corrected any errors upon client receipt for accurate project invoice billing

Transported documents to various departments to ensure compliance of security procedures

TRIBUNE TIMES - Greenville, SC (August 2004 – April 2006)

Office Coordinator-Sales Assistant

Managed and reorganized office responsibilities for a more efficient and productive work environment

Sold and renewed small business newspaper ad contracts to increase revenue and minimize empty ad space in the newspaper

Invoiced customer services, received customer ad payments, newspaper subscriptions to reduce the time in company billing and payment receipts

Served as a SC Notary Republic for the company, sending out affidavits to new business owners

Performed daily bank deposits, checked local Post Office box and dispersed mail to the appropriate office addressee

Reviewed inventory status to reduce the number of missed deliveries

Assisted with the special projects department by calling gift drawing contestants during the Parent Magazine contest

THE GREENVILLE NEWS - Greenville, SC (August 2000 – August 2004)

Customer Service-Production-Dispatcher

Proofread customer ads for accuracy and intent, and presented print previews to contracted customer for final ad approval before the initial ad run

Reviewed inventory status to reduce the number of missed deliveries

Operated front desk switchboard ensuring incoming calls were directed to the intended department and employee

GREENVILLE TECHNICAL COLLEGE – Greenville, SC (January 2000 – March 2000)

Customer Service-Receptionist

Distributed application requirement packets, scholarship applications, and activity information to prospective students, parents, and current students

Verified database receipt of student documentation, assisted in completing student admission forms, and created invoices for services rendered

Served as an aid for students preparing to sit for the entrance exam and provided solutions when problems arose

Operated front desk office line ensuring incoming calls were directed to their requested department contacts

QUEST COMMUNICATIONS - Greenville, SC (June 1999 – October 1999)

Customer Service Representative

Providing new product information, and discount sales opportunities to new and existing customers

Collected service payments and adjusted customer invoice billing to reconcile customer accounts

Resolved product and service concerns to retain customer loyalty

THE GREENVILLE NEWS - Greenville, SC (May 1989 – June 1999)

Production/Composer/Imaging

Composed the daily newspaper by preparing article space positions and designing ads for customers

Prepared, scanned, sized, and toned black and white photos for print

Proofread customer ads for accuracy and intent, and presented print previews to contracted customer for final ad approval before the initial ad run

Set up a overall layout template for articles and artwork placement for special newspaper project inserts such as Spotlight and The Greenville Magazine

EDUCATION

STRAYER UNIVERSITY GREENVILLE TECHNICAL COLLEGE

Associates, 2007 Certificate, 1988

Major: Business Administration Concentration: Communication Art Technology

Senior Business Administration with emphasis

in Human Resources

Professional Development ACTIVITIES

CYMM Theatre of the Arts Coordinator 2012-Present

MLK/Lupus 5k Walk/Run 2011

LCMG Women’s Group Coordinator 2009

Toast Masters Fluor Corp, Best Speaker 2008

Meals on Wheels Volunteer 2008

Salvation Army Kitchen Volunteer 2007

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