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Customer Service Administrative Assistant

Oakland, California, United States
August 14, 2019

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Bryan W. Boyd

**** ***** ***.

San Jose, CA. **148

Cellphone: 408-***-****

Home: 408-***-****



My objective is to obtain a job that will allow me to utilize current skills and develop new skills that will make me more versatile and a valued asset to my employer.


Wells Fargo Private Bank Oct 2018 - Present

Director of First Impressions/ Administrative Assistant/ Office Manager

Greet guest and employees, answered phones, transfer customers to the various departments

Work with the admins to coordinate, schedule and set-up meetings. Order catering and delivery.

Process invoices, order supplies, manage employees audit authorizations, creating tickets when office equipment is malfunctioning.

Assisting Client Associates and Financial Advisors with any needs they have.

Contact vendors and provide assistance as needed with set-ups and take-downs. Meeting with vendors to see what needs to get done or what we need to get serviced in our office.

Assist clients with their accounts on client link. Helping them find their FA and locating any info they need on their accounts. Searching by account number, phone number, or names of the clients.

Prepare regional meetings; such as handouts for the meeting, notifying the speakers about any info changes for the meeting, and all in all making sure I am managing the front office.

Creating spreadsheets for upcoming company events, spreadsheets for our vendors, spreadsheets for employee info, spreadsheets for hotel office use, and spreadsheets for our conference call line use.

Robert Half Technology Agency (VMware) Sept 2018 - Oct 2018

Administrative Assistant

Greeted guest and employees and checked in guests.

Answered incoming calls and transfer to the designated departments.

Issue out temporary employee badges.

Robert Half Technology Agency (Ridge Vineyards) May 2018 - June 2018

Data Specialist

Scanning over 1000 business cards from various companies.

Updating the database correctly, and verifying that the information from the cards are populating the information onto the system and making accounts for each card. This process makes customer searches more efficient. Used Salesforce to makes it easy to put data into the right spots and navigate through it.

Robert Half Technology Agency (Payless Car rental Station) Jan 2018 - Feb 2018

Customer Service Associate

Worked in all three positions. Front desk, Car Washer, and the Gate.

At the front desk position, I checked customers in coming for rentals.

Checked contracts and guided customer through the entire rental process.

Inspected the vehicle to mark any damages on the vehicle.

Perform exchanges or upgrades to maintain customer satisfaction.

Took vehicles to our car washing system, filling the gas up, cleaned vehicles, and ran the vehicles through our car wash.

Performed inspections to the vehicles for damages.

Checked customers in for rental returns.

Robert Half Technology Agency (Alaska Airlines) Dec 2017 - Dec 2017

Fleet Agent

Prepared planes for each trip.

Restocked planes with utilities, maps, etc.

Cleaned planes.

Also was a Ticket Agent that consisted of checking in customers boarding passes, made sure customers are all set and provided great customer service.

Guided flyers with any question or concern.

YesVideo Inc. Feb 2015 - Dec 2017

Data Entry

Update customer order information to our system, checked for the amount count they have ordered and matched the items they sent in.

Checked information being entered in our computer database, organized files, and payed close attention to detail.

Provide great customer service

Chargepoint Aug2015 - Aug 2016

Administrative assistant/ Human Resource Assistant

Welcomed visitors, answered phones, greeted employees.

Assisted HR and administrative assistant with emails, coordinating meetings, calling vendors for invoices, and meetings.

Helped customers to the designated departments. Provide great customer service

Fry's Electronics Jan 2013 - July 2014

Call Center Representative/ Customer Service

Assist customers over the phone with inquiries about products.

Checked product inventory.

Guided customers to correct departments for further questions and knowledge on products.

Helped customers and the sales department with finding the right product or a similar item that will have

Leaving them with best customer service.

Piedmont Moving Systems June 2012 - Oct 2012

Moving Associate

Packed up households or businesses.

Worked with customers on their contracts for pack up.

Worked with dispatchers to ensure everything the customer had on their contracts was correct.

Helped make changes to contract for customer needs.

Provided exceptional customer service and guided customer through any questions or concerns.

Bethlehem Baptist Church Jan 2006- Present

Minister/ Layman/ Administrative Assistant/ Finance Team

Set-up and Take down for all functions

Preach sermons and to deliver the word from God to everyone

Financial team member(counting tithes & offering, creating spreadsheets for Church members tax forms)

Conduct Services

Customer service rep for the church

Computer literate using Microsoft word, Power Point, Yahoo, Google, Mozilla Firefox email etc.

Organize, reliable, caring, quick learner, work well in a fast paste environment, professional and well mannered

Typing Test 35+wpm

Customer Service/Admin Experience

Assisted customers in selecting and searching products.

Answered customers’ questions about merchandise.

Give advised on merchandise selection.

Answered phone calls, taking accurate messages, answering customer questions.

Collect, review and analyze data. Prepare reports, budgets and presentation materials

Education & Awards

Cal State University East Bay (2012-Present)

Mt. Pleasant High School (2010-2012)

Oak Grove High School (2007-2009)


Faye Baker, Executive Administrator, Bethlehem Baptist Church 408-***-****

Schemika Napoleon, Executive Admin, Charge Point., +1-408-***-**** direct +1-408-***-**** mobile

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