Joe Maddox

**** ********* *** ******* ************ 19606

H: 610-***-**** ac92yn@r.postjobfree.com

Summary Rename

**-**** ***** ******* **** is hardworking, strong, and physically agile manufacturing professional with proven skills in quality and customer satisfaction.

Organized Quality Assurance Manager with years of managerial experience. Dedicated to detail-oriented production inspections and collaborating with various departments. Proficient in daily product sampling and performing accurate audits. Team player to meet the customer’s needs.

Skills

Quality assurance expertise

Continuous improvements

Process improvement strategies

Workforce training

Metal Fabrication inspections

Certified forklift operator

Operational improvements

Experience

Quality Assurance Manager Sep 2016 to Jun 2019

Reitnouer Enterprises Inc. Reading, PA

Fielded customer complaints and rectified service issues

Managed the recruitment and hiring of new employees

Supervised and guided inspectors, technicians and other staff

Kept records of quality reports and statistical reviews

Established product specifications and quality assurance practices

Established ISO9001-2015 procedures and quality standards

Actively suggested operational improvements to enhance quality, improve production times and reduce costs

Helped achieve company goals by supporting production workers

Worked with managers to implement the company's policies and goals

Supervised team of six skilled assembly personnel, helping fabricate aircraft galley products to dimensional tolerances and FAA requirements

Inspected finished products for quality and adherence to customer specifications

Managed quality control and maintained high level of customer satisfaction

Incorporated a scrap reduction plan that yielded a 78% improvement in one year

Manager / Auto Technician May 2010 to Sep 2016

Express Care Auto Center Sinking Spring, Pa.

Directed team of auto service repair professionals focused on customer satisfaction

Effectively communicated and analyzed issues with customers to provide satisfactory solutions

Hired, trained, developed and monitored performance of service department staff

Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service

Production Supervisor Jul 2007 to May 2010

Micro Precision Corp. Lancaster, Pa.

Inspected incoming supplies to verify conformance with materials specifications and quality standards

Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules

Assigned individual work assignments and reviewed jobs to ensure work was accomplished in a safe and efficient manner

Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands

Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with company guidelines to keep products within tight tolerances

Met or exceeded target of 100% on-time customer shipments with motivational approach to team leadership

Customers were Harley Davidson Manufacturing of Kansas

Pre-Delivery Inspection Manager Jun 2005 to Jul 2007

Boat N RV Outlet Hamburg, PA

Recruited, hired and mentored service department personnel

Established and oversaw department budgets for expenditures, materials and labor

Created written plans and obtained customer consent to proceed

Collaborated with customers to discuss service needs and offer available solutions

Maintained extremely low employee turnover through motivating leadership and employee support

Incorporated options for customers to make their new RV customized to their needs

Supervised a 46-bay garage and 12 Technicians

Accomplishments

AMH-1(AW) US NAVY 20 years (aviation hydraulics specialist)

Certified ISO9001-2015 Manager April 2019 by Core Business Solution

Certifications

CMM certified by Zeiss training center in NC.

Certified Pennsylvania State Inspector

Certified HVAC Technician

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