Customer Service Project

Vicky J Rasser

916-***-**** cell

************@*****.***

Professional Profile

Project Management

•Competent in using MS Project to build project plans

Track progress against milestones and cost estimates

Provided project status reports to executive managers

Information Technology

•Maintained COBOL Programmer for State of CA Financial Systems

•Skilled in the use of Microsoft office tools, including Word, Excel, and Outlook

•Data Warehouse and Data Mining, providing the customer with the needing management information

•Administered provider and patient profiling system and management of Oracle database.

Customer service

•Provide information to parents across state lines resulting in fewer complaints to the counties, as well as our help desk. Ensured compliance with the federal act

•Provided first level technical support for system processing supporting 55 county Child support offices throughout California and raise the level of child support payments recovered for the children

Management

•Managed technical teams to enhance the CA Medi-Care Claims system fulfilling contractual requirements

•Managed team responsible for maintenance and development of 10+ systems providing information for the state of CA Controller’s Office.

Technical Team Management

•Develop plans to transition legacy applications to newer technologies

•Participate in the division strategic planning process.

•Hiring, developing and retaining a team of technical staff

Planning and organization

•Initiate Organizational Change Management in Application Development Section

•Develop Change Management process and manage for Application Development

•Gained certification as ITIL Change Analyst

Conversion from Legacy to Enterprise system

•Provide Legacy system support to enterprise projects

•Team member on Alliant Energy project that integrated the IPC system with the IPL (Iowa Power and Light) system. The project involved approximately $7 million and over a million lines of COBOL code

•Supported conversion efforts for the federally mandated state-wide system of child support recovery to deliver the required data to the state

Communication

•Communicate with team members, management at all levels and vendors.

•Perform the requirements gathering and writing for all technical and implementation documentation, facilitating the presentation of systems functional design, technical systems design and test plan documentation to the internal and state reviewers to obtain approval

•Participate in interviewing of contractor teams

•Excellent written and verbal communication skills along with leadership qualities, used daily with teams to foster relationship building, decision making, and teamwork

Analysis and problem solving

•Problem solve and enhance Child Support Recovery system, a COBOL mainframe system that provide reporting to 55 counties Child Support departments in the state of California, processing 1.5 million cases per year

Work History

August 2018- May 2019 Accounting Clerk Hodges Transportation Silver Springs, NV

January 2018-April 2018 Income Tax Preparer Liberty Tax Carson City, NV

February 2008- August 2017 Data Proc. Manager II State of California,Controller’s Office Sacramento, CA

EDUCATION

•Associate of Science degree majoring in Computer Science; Des Moines Area Community College

•American River College – Project Management

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