IT Technician
Resume:
Kulani Mkhombo
Computer Technician / IT Support
I am an IT enthusiast who enjoys the challenges of technology. I have sound experience 4 years in the IT Support environment where i have worked, maintained and installations on server (2003,08,12,16 & 19) and client operating systems(XP, Windows 7,8 & 10). I Carried out network installations which includes crimping cables, wall plug points, Ubiquiti technology and also went as far as installing CCTV systems. I have sound experience in computer hardware which includes upgrades and replacing faulty parts. I also support software from Office, Office to Pastel. I have been exposed to Office 365 business / Personal and Onedrive for business. Creation of users in Microsoft Exchange online. IT Support
Netpoint IT Solutions
• Hardware upgrades
• Assist with any Computer and printer related problems
• Monitor internet usage and troubleshoot wireless network connectivity issues and computer Problems
• Troubleshoot Pastel software problems
• Software installation
• Installation of new LAN cables
• Assist with Office suite problems
• Quarantine & clean virus infected systems
• Network security
• Email setup POP3 / IMAP / Exchange
• Office 365 installation, Sharing & user management in Exchange
• Microsoft Accounts creation
• One Drive Synchronization & Redirectio
• Server 2012, 2016 & 2019 Installation & Configuration
• Windows 10 & Eset Antivirus Installations
• Network printers and printer sharing
IT Support
Diesel Innovations
• Tablet setup
• Hardware upgrades
• Assist with any Computer and printer related problems
• Monitor internet usage and troubleshoot wireless network connectivity issues and computer Problems
• Troubleshoot Pastel software problems
• Software installation
• Planning &Installation of new LAN cables & remote offices
• Buying required computer hardware and software
Summary
Experience
2019-03 -
present
2016-01 -
2019-02
Personal Info
Address
Lever & 13th Road
Unit 72 Sandridge Heights
Noordwyk
Midrand
1687
Phone
*********@*****.***
Date of birth
1989-07-25
https://www.linkedin.com/in/solly-
mkhombo-74805088
Skills
Repair, install, upgrade, and maintain
desktop and notebook computers
Advanced
Ability to analyze, problem solving and
research
Computer literacy: MS Package
competent
Strong work ethic and ability to
function well in a team
Excellent time management
Work well under pressure and meet
deadlines
Self-Motivation, drive and energy
Extensive knowledge of technology
terms and developments
Exceptional customer service skills,
account management, follow up, and
sales.
• Troubleshooting and configuring smart phones
• Updating laptop DeepSea controller software
• Assist with Office suite problems
• Quarantine & clean virus infected systems
• Network security
• Email setup
• CCTV Installation
• Network expansion
• Facebook Marketing
• Google Ads creation and monitoring
• Eazy Contracting support
• FSK GSM unit configuration & account allocation on CIIMS software
• Windows Server Update Service (Updating computers from a centralized point)
• Online Intelligence administrator
Network Administrators Assistant (Volunteer)
Khanyisa Education Centre
• Installing and Configure Windows 2003 Server, Windows XP/7 and Ms Office 2003/7/10/13.
• Troubleshooting hardware and software related problems.
• Assist Plan, design and configure LAN as per organizational requirements, governed, by communication protocols.
• Install and configure network and local printer and other hardware devices.
• Troubleshoot all networking problem to ensure minimum downtime & maximum availability.
• Configuration of switches, modem, cable configuration and other networking devices.
• System, Network Management, Internet infrastructure, TCP/IP, Networking technology and topology.
• Creation and management of user account as well as assign access right and permission to use internet and networking facility.
• Constantly review ICT equipment, software and network facility.
• Configure email and Internet on workstations, domain and standalone.
• Monitor usage of ICT resources, Internet use and any other security breaches and abuse that might jeopardize the network system.
• Repair mal-functioning hardware and software, reported and reviewed.
• Replace mal-functioning hardware, which is beyond repair.
• Install and upgrade software and network accessories.
• Recommend purchase of ICT accessories.
• Design and implement system improvement projects IT Project Partner
Spectra Chip Technologies
• Coordinate the scope of the project within hand
• Install Server 2008 R2, Windows 7 and other software
• Configure the server operating system and network devices.
• Troubleshooting problems from network computers and test network cables
• Purchasing of material/components to complete the project
• Creating students accounts using batch scripts and mapping home drives
• Determine an organization’s network and computer system needs before setting one up
• Install all network hardware and software and make needed upgrades and 2013-01 -
2013-07
2013-08 -
present
Good written and verbal
communication skills
Desktop Support (Windows 7,8 & 10)
Server Support e.g. install, configure,
upgrade servers, service packs
Supporting Network Printers
Cabling, e.g. crimping, patching,
installing
Helpdesk / Call Centre telephonic
support of users
User Administration e.g. passwords,
granting access
Ubiquiti network installation
Desktop security e.g. user policies,
antivirus updates
Hardware upgrades
Smartphone Support
CCTV Installation
Pastel Support
Data recovery
Virtualization
Planning Networks e.g. design new,
upgrades or additions
Implementing Networks e.g. install
hubs, switches, routers
Configuring Networks e.g. reconfigure
routers, switches
repairs
• Maintain network and computer system security and ensure that all systems are operating correctly
• Collect data in order to evaluate and optimize network or system performance
• Add users to a network and assign and update security permissions on the network
• Train users in the proper use of hardware and software
• Interpret and solve problems when a user or an automated monitoring system alerts them that one exists
Projects completed 2014
• DZJ Mtebule High School
• Sevengwana High School
Projects completed 2015 (Network maintenance)
• DZJ Mtebule High School
• Sevengwana High School
Projects completed 2016 (Network maintenance and server installation
& configuration)
• DZJ Mtebule High School
• Sevengwana High School
College Campus (Rosebank College currently
Introduction to networks
Computer Architecture
Help Desk
Windows 7
Directory Services Infrastructure
Design Network Infrastructure Security
Electronic Mail Administration
IT Project Management
Network Infrastructure and Planning
Open Source Network Operating System
Principles of Security (S+)
Server 2008 & Network Operating Systems
Boston City Campus and Business College
Modules 220-801 : Personal Computer Components
Operating System Fundamentals
PC Technician Professional Best Practices
Installing and Configuring Peripheral Components
Installing and Configuring System Components
Troubleshooting System Components
Installing and Configuring Operating Systems
Maintaining and Troubleshooting Microsoft Windows
Networking Technologies
Installing ad Managing Network Connections
Supporting Laptops and Portable Computing Devices
Supporting Printers and Scanners
Raid configuration
Education
2010-01 -
2011-12
2015-01 -
2015-12
DNS/DCHP e.g. configure,
troubleshoot
Network sharing Permissions
Desktop / Laptop Procurement
Office 365 Business / Personal
Modules 220-802 : IT Technician Professional Best Practices Installing and Configuring PC Components
Maintaining and Troubleshooting Personal Computer Components Installing and Troubleshooting Laptops and Portable Devices Installing, Managing, and Optimizing Operating Systems Maintaining and Troubleshooting Operating Systems
Installing, Maintaining, and Troubleshooting Printers and Scanners Networking Technologies
Installing and Managing Network Components
Maintain and Troubleshoot Computer Security
Windows 8
Principles of Customer Service
Diploma
Computer Technician
CompTIA A+
Online Signal Tower Administrator
Spectra Chip Technologies
Mr. P Maswanganyi, Managing Director, Cell: 082-***-****, Tel: 015-***-****
Department of Education
Mr RM Phakula, Managing director, Cell: 083-***-**** Certificates
2012-06
2015-11
2015-10
2018-07
References
Contact this candidate