I have *+ years of professional IT experience right now am seeking for managerial position, to manage multiple duties from admission to budgeting preparation and monitoring, including regular administrative tasks where I can communicate with the people and understand them and that should help the organization to achieve their goal. Having a broad knowledge of organizing, managing and supporting the day to day activities required for running an educational institution.
Expert in understanding the business requirement.
Excellent in identifying the need of organization.
Proficient in executing the programs using the limited resources.
Proficient in coordinating with the people.
Ability to develop and maintain good relationship with staff.
Ability to handle administrative tasks of different departments.
Maintaining an effective administration system.
Enthusiastic, good motivator and ability to interact with the youth also possess good management and organizational skills.
Familiar with operating systems like Microsoft Word, Excel, PowerPoint and the Internet.
M.S in Software Engineering, 2011, Birla Institute of Technology, Pilani, Rajasthan, India.
Bachelor of Computer Application, 2007, P.S.G.R Krishnammal College for Women, Affiliated to Bharathiyar University, Tamil Nadu, India.
Tech Mahindra Ltd, Pune, India, Technical Associate (June 2007 – August 2012).
REWARDS & RECOGNITIONS:
Received cookies Award.
Received Valuable Team Player.
Promoted to Technical Associate.
Operating system : MS Dos, MS Windows, OS-390/ZOS-Mainframe.
Languages : VB, C, C++, JCL, COBOL II.
Database : MS ACCESS, MS-SQL, RDBMS -Teradata
Office Package : Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
ROLES & RESPONSIBILITIES IN TECH M:
In sightful experience in coordinating with clients (AMDOCS & ATT) for identifying the project scope/ boundaries.
Responsible for giving induction training to educate the employees about the mission, and guiding the principle of the company.
Managing and coordinating extra- curricular activities.
Involved in project kick off meetings.
Estimation of Efforts.
Involved in resource administration activities.
Preparing Unit Test plan and Test case.
Development and unit Testing.
Carry out walk troughs after delivery of each phase to all stake holders.
Involved in quality management of the product / software application.
Rich and Competent experience in ATT standards and process.
Measure the Team’s Performance – Metrics .
Involved in Internal/External Audits.
Contribute towards Innovation.
Experience at Tech Mahindra Limited (Jun 2007 – Aug 2012)
Project # 1
Project Name : CSQ- Telsam (August 2011 to August 2012)
Client : AT&T, USA
Work Location : Tech Mahindra, offshore delivery center, Pune
Duration : 2 Years
Team Size : 9
About the Client-AT&T:
AT&T Communications Inc. is one of the world's leading data, voice and Internet service providers. Through its world-class networks, AT&T companies provide a full range of voice, data, networking and e-business services, as well as directory advertising and publishing services. AT&T companies own 60 percent of America's second-largest wireless company, Cingular Wireless, which serves 23 million wireless customers.
CSQ-TELSAM is one of the many methods to provide ongoing measurement of service quality from the customer's point of view. The Consumer Measurement plans consist of nine basic questionnaire types (Q-Types) designed to measure customer perception of the individual services provided by AT&T. Specific customer initiated; recent contacts with AT&T are sampled to determine overall customer perceptions of the services provided. TELSAM relates to consumer data
Project # 2
Project Name : Strategic Data Repository (June 2009 to August 2011)
Client : AT&T, USA
Work Location : Tech Mahindra, Offshore Delivery Center, Pune
Duration : 2.5 Years
Team Size : 4
SDR is a data store which resides on the EDW, SDR provides batch access to CIM core data as well as Posted Service Order data on the EDW. SDR stores the history of the data and relationships created by CIM and PSOD. SDR provides association of account base to various other types of strategic information, Such as marketing modeling data, offer and disposition data, as well as Customer Proprietary Network Information (CPNI).
SDR allows for consistent customer reporting throughout the reporting and Decision Support Systems environment on the EDW.
Project # 3
Project Name : Enterprise Campaign Management (Oct 2007 to July 2011)
Client : AT&T, USA
Work Location : Tech Mahindra, Offshore Delivery Center, Pune.
Duration : 3.5 Years
Team Size : 12
The Enterprise Campaign Management (ECM) was initiated within “Customer Care Sales and Marketing group”, based on the need to consolidate efficiency efforts across AT&T Enterprise and to achieve revenue and headcount benefit savings. ECM provides the capability to manage campaigns, lead lists (Lead is a prospective customer), and marketing events for AT&T Communications. ECM also provides the capability to track the responses and sales for each campaign.
TOOLS USED IN PROJECT:
Teradata SQL Assistant.
HP Quality Center.
AOTS - Change Management console/ Changeman.
STS batch & TSO/ISPF.
Date of Birth : 16/05/1987
Languages Proficiency : English/Tamil
Email - ID : firstname.lastname@example.org
Address : Kaikolapalayam, Coimbatore.
Phone Number : 965-***-****
Email ID: email@example.com