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Customer Service Manager

East Hampton, Connecticut, 06424, United States
August 14, 2019

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Dibu Wolde

Resume of Qualifications March **, ***8

East Hampton, CT - 860-***-****


Wolde Trade LLC

General Manager

Independent Translator and Interpreter – Amharic, Spanish, and English languages. Self-starter with strong customer service skills and the ability to translate and interpret foreign languages professionally. March 2019 to Present.

Girard, LLC - Hartford, CT - December 2008 to March 2019.

Property Manager Position. Mr. Wolde performed Multi-Tasking, such as, hiring and firing, leasing, accounting, customer service, vendors handling, maintenances coordinating and follow housing authority’s regulation.

Executive Producer

ENBS TV - Washington, DC - November 2003 to December 2008.

Managed and coordinated community based television programming. Used skills in broadcasting, lighting, directing, editing and managing control room. Fully autonomous and kept associates informed as needed. Mobilized resources to accomplish goals. Trained staff to provide courteous and efficient services. Provided counseling functions including reviewing applications, conducted on-site interviews, hiring and performance reviews.

General Manager

Wolde's Restaurant and Tolland Retail Store - Hartford, CT - November 2001 to 2003.

Managed and trained staff to provide courteous and efficient service. He Handled recruiting functions including reviewing applications, conducting on-site interviews, hiring and performance reviews. He established and maintained effective working environment for employees. Wolde supervised staff in handling quality food presentations, wine selection, handling vendor issues and inventory control.


Master's in Business Administration

Webster University - Denver, CO

1994 to 1996


Amharic, Spanish, knowledgeable of French and German languages.


Mr. Wolde authored two Micro-Enterprise Development texts, and compiled local historical accounts of Peace Corps Volunteers experiences, for use in business education classes. As a Peace Corps Volunteer, his regular duties included business development, consulting, daily lesson planning, preparing exams, evaluating students, and preparing business plan.

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