Administrative Assistant

Summary

•Self directed and efficient individual who possesses several years of experience working in Real Estate, Pharmaceutical, Insurance and Gaming industries

•With a broad range of proven skills ranging from Administration, Collection, Accounting, Data entry, data management and processing

•Proficient in Microsoft Office Suites (Word, Excel, Outlook and PowerPoint)

•With relevant people skills in customer service, problem solving and analytical skills, organization and time management skills and a great team player

•Excellent communication skills in the English language (oral and written)

•Excellent Typing Skills with 40 words per minute and 93% Accuracy.

Relevant Skills

Administrative

•Perform administrative assistant functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings for the Manager or designate;

•Provide clerical support including mailing, scanning, faxing and copying to management and maintain electronic and hard copy filing system.

•Open, sort and distribute incoming correspondence and perform data entry and scan documents

•Manage calendar for Managers, assist in resolving any administrative problems

•Schedule and coordinate meetings, appointments and travel arrangements for Managers and maintained office supplies for department

Coordinate and organize department meetings and conferences including meeting venue bookings, catering requirements, sets up the room with audio-visual equipment and flip charts and tends to other requirements of department meetings

•Work cooperatively with all team members to support the achievement of work plan activities

Customer Service

•Answer incoming calls/emails and respond to customer questions / concerns / program inquiries in a customer friendly manner

•Ensure all customer inquiries are handled accurately and professionally, per the program requirements

•Encode accurate data entry in consumer database per program requirements

•Responsible for showing friendly and professional customer service on and off the phone

•Met performance metrics of productivity, quality, and attendance

Accounting and Collection

Receive and prepare work that requires special handling to process accordingly. Items such as exceptions, foreign currency items, cash orders, balancing journals and print productions could be examples of this work.

Receive, verify and create adjustments on line as required

Makes decisions on appropriate method of processing depending on issue/situation

Resolves out of balance situations using investigation procedures and independent judgement

Collects and records measurement information to ensure reconciliation of work

•Resolve collections by examining customer payment plans, payment history, credit line and sending out collection letters

•Charge expenses to accounts and cost centers by analyzing invoice/expense reports, recording entries.

•Maintain accounting ledgers by verifying and posting account transactions.

•Process accounts and incoming payments in compliance with financial policies and procedures

•Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data

•Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.

Relevant Experience

Records Processing Officer March 2019 to Present

CIBC-Intria (Manpower) Winnipeg, Manitoba

Courier Care Specialist April 2019 to Present

Skip the Dishes Winnipeg, Manitoba

Marketing Assistant September 2007 to July 2008

Tess Newton Financial Services – Sunlife of Canada Winnipeg, Manitoba

Collections Manager June 2004 to February 2007

Meridien Land Holdings Inc. Manila, Philippines

Executive Assistant February 1999 to June 2002

Servier Philippines Winnipeg, Manitoba

Executive Assistant to the CFO February 1995 to February 1999

San Miguel Properties, Inc. Manila, Philippines

Other Work Experience

Foster Parent May 2011-January 2019

B&L Resources for Child and Family Winnipeg Manitoba

Casino Table Games Dealer July 2008 – July 2011

Manitoba Lotteries Corporation Winnipeg Manitoba

Education

BS Chemical Engineering (Undergraduate)

De La Salle University

Manila, Philippines

Trainings and Certifications

·Accident and Sickness Insurance – Licensed (February 2019)

·ASIST (Applied Suicide Intervention Skills and Training) Workshop (October 29-30, 2018)

·Non-violent Crisis Intervention (November 2018)

·Emergency First Aid CPR/AED Level C (January 2017)

·Safe Talk (February 2011)

·Client Data System Management, Sun Life Financial, December 2007

·Professional Secretarial Enrichment, June 1997

·The Professional Secretary’s Course in Dealing with People, August 1996

·The Seven Basic Habits by Steven Covey, March 1996

Contact this candidate