Front Desk Receptionist

Comprehensive Resume of Ms. Llantino Page */*

JENNIFER LLANTINO

Location: Doha, Qatar

Mobile: +974-****-****

WhatsApp: +63-917-***-****

Email: ac92oi@r.postjobfree.com

S K I L L S A N D C O M P E T E N C I E S

Conversant in English- both oral and written

Customer service driven

Professional telephone etiquette

Proficient in Windows computer

Basic up-selling skills

Well- versed in cash-handling

Good interpersonal skills

Possess positive outlook and initiative, adaptable E D U C A T I O N A N D E L I G I B I L I T Y

Degree in Bachelor of Science in Business Administration Major in Human Resource Development Management Universidad De Manila, Philippines, 04.2014

Career Service Examination Passer (Professional)

Civil Service Commission, Quezon City, Philippines, 03.2018 General Rating: 80.26 %

P E R S O N A L P R O F I L E

Date of Birth : 07.09.1991 Nationality : Filipino Qatar ID : 291******** Place of Birth : Manila, Philippines Religion : Roman Catholic Validity : 17.03.2020 Civil Status : Single Languages : Filipino and English NOC Availability : Upon Request E M P L O Y M E N T H I S T O R Y

Medical Receptionist

ATOS Medical Center Specialist, Doha, Qatar, 11.2018- Present Welcome patients as they arrive the vicinity

Organize everyday schedule, book appointments, receive phone calls, answer inquiries, process billing, prepare invoices and insurance claim forms, etc.

Handle incoming and outgoing email

File and maintain records

Maintain the reception area standard at all times

Other clerical tasks as needed

Casino Cashier

Resorts World Manila, Pasay City, Philippines, 10.2016-07.2017 Provide customer service as front liner with high value of integrity following the company policies and regulations Comprehensive Resume of Ms. Llantino Page 2/2

Fulfill all types of money-handling functions including credit card cash advance, foreign currency exchange, slot machine ticket and manual payment voucher encashment, converting gaming chips into cash and vice versa Maintain standard of discretion with guests including their arrangements and finances Responsible for balanced cash and chip inventory at all times Record information regarding transactions on log reports and forms Perform all associated duties as required in areas such as: Front Window, Chip Bank and Soft Count Room Perform every transaction under surveillance coverage Technical Support Associate

Convergys Philippines Inc., Pasay City, Philippines, 07.2015-08.2016 Receive inbound calls and assist to customer issues, perform outbound calls and email follow ups when necessary Create or update customer account details

Keep records of the steps taken in resolving the issue Task includes solving technical issues over the phone using the troubleshooting guidelines Client Service Associate

Banco De Oro Unibank Inc., Makati City, Philippines, 09.2014–06.2015 Process various financial services over-the-counter to clients such as: cash and check deposits, withdrawals, loan payments, bills payments, check encashment, and other miscellaneous transactions Maintain the highest level of confidentiality with all information obtained Receive and count working cash at the start of shift, maintain cash drawer limit at all times, request cash to custodian when necessary and balance cash drawer at the end of shift Record all transactions promptly, accurately and in compliance with bank procedures Perform other clerical duties as may be assigned.

A D D I T I O N A L T R A I N I N G S

Human Resource Department

Coca- Cola Bottlers Business Services, Taguig City, Philippines, 01.2014–03.2014 Perform customer service function by answering employee requests and questions Assist with the preparation of performance review forms Assist with recruitment and interview process

Administrative Section

Bureau of Internal Revenue, Pasay City, Philippines, 01-10.2013 Answer to phone calls and respond to inquiries

Assist in the preparation of policies and procedures Maintain confidential records and files

Receive and distribute mails al records

to revenue officers

SPES Summer Job

Project of City Government of Parañaque & Department of Education, Philippines, 04-05.2012/2013 Provide support to teachers in conducting summer class Administer in the enrollment of students

Perform clerical duties as assigned.

R E F E R E N C E S

Available upon request.

I hereby certify that the above information is true and correct. Jennifer Llantino

Applicant's Signature

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