Employee Relations Manager

Norma J. Franklin

Human Resources Professional

770-***-**** cell

********@*****.***

Achievements

* partnered with Sr Recruiter implementing a new procedure reducing onboarding time by 40%

* implemented employer benefits package given during onboarding

* trained supervisors/managers on Workday prodcedures for disciplinary actions and performance reviews

* participated in HR project to consolidate one source for all covered leaves of absence (FMLA, STD, LTD, WC)

* implemented stay interviews to reduce turnover and improved employee engagement by 30%

* conducted monthly safety training achieving CCC President Safety Award

Experience

HR Generalist, Sr. Associate

Wayfair, LLC 2018 - 2019

McDonough, GA

Responsible for multiple locations within the GA/FL region. Relating to individuals at all levels within the organization partnering with Operations to promote company culture and initatives. Duties included in some or all of the following functional areas: employee relations, training, benefits management, reporting, on/off boarding, performance management, new hire orientation, employee engagement. HRIS - Workday/Okta; Org Browser

Group HR Generalist

Consolidated Container Company 2013 - 2018

Atlanta, GA

Performed duties in regards to the overall function of Human Resources. Responsible for 2 manufactuing plants (approximately 300-350 employees) which may include but not limited to: human resources, office management, financial reporting, safety, customer service and procurement. Partnered with Operations Management and employees to communicate HR policies, procedures, employment laws; standards and other government regulations. Coordinated the personnel recruitment process at plant level which included initial interviews, job offers, setup of physical /DT and background checks and conducted new hire onboarding and orientation; Conducted terminations-exit interviews.

Employee relations: conducted investigations/follow-up on Ethic calls; Coached, counseled and guided managers/supervisors on performance management by communicating cleary and effectively providing as much clarity to situations as possible; Response for unemployment claims and hearings; Processing of HR related documents – status change forms, leaves of absences; Knowledge of the company's benefit programs and their application; benefits counselor for all personnel; conduct annual open enrollment meeting; Comply with OSHA and company safety and hygiene standards; Responsible to ensure that all payroll functions are completed accurately and in a timely fashion using Ceridian Dayforce HCM; Attendance tracking for hourly personnel;

Assistant HR Manager

Dolco Packaging a Tekni-plex Company 2010 - 2013

Lawrenceville, GA

Assisted HR manager in the overall function of the manufacturing facility. Which included but not limited to interviewing staffing service applicants and placing in open temporary positions within production; New hire processing and orientation; performance review preparation; attendance/PTO; recordkeeping of personnel files; FMLA processing; assist HR Mgr with administrative duties; Activity Committee Chair; HCM input and verification; responsible for recording of Safety Committee minutes; Liaison for staffing services and uniform vendor; maintain all personnel records; backup for receptionist and customer service

HR Manager

CKS Packaging 1995 - 2007

Hollywood, FL

Hiring of all manufacturing hourly personnel; initial interview of exempt personnel prior to next step of process to Plant/Operations Manager; Performed initial screening for applications; Processed new hire paperwork; drug screens; Conducted employee relations investigations/exit interviews and terminations; Maintained all personnel files, insured compliance with all state and federal agencies. Greeted incoming clients, applicants and visitors; Reviewed personnel file for accuracy and prepared new hire paperwork to be sent to Corporate HR office; Response of all unemployment claims and attended claim hearings; Prepared, processed and reviewed hourly personnel performance appraisals; Tracked attendance.

Office Management Duties: Oversaw and audited weekly payroll through Kronos/Timekeeper Central; Processed payroll discrepancy requests and ensured timely payments to employees; Administered employee benefits (medical, dental, 401k, vacation; FMLA; Workers Compensation & OSHA reporting requirements; Safety Committee; Coordinated all employee engagement activities (picnic, holiday parties, outings); Responsible for all incoming calls; Maintained/purchased all office supplies.

Skills

•MS Word; Excel; PowerPoint; Publisher; Outlook; Kronos TKC; JDE; Ceridian Timekeeper and Dayforce HCM; OKTA; Workday and Org Browser

•iCIMS – Applicant Tracking System; Data entry (alpha & numerical)

•All office equipment (copier, fax, scanner, multi-line phone system)

Education

•Principles of Management; Personnel Administration; Human Resources Mgmt – Nova University

•Human Resources Management Certification - FAU

•EEO and Legal Issues Training

•Racism and Diversity in the Workplace

•Management By Strengths and TQL Training

•SHRM – Certificate of Achievement – PHR Certification Prep Course

Note: You can view my profile on LinkedIn at https://www.linkedin.com/in/norma-franklin-0498985b

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