Technician Maintenance

PAUL W. DOWLING

* ******* ****** • Smithville, MO 64089

816-***-**** cell • ****.*****.*******@*****.***

Accomplished Information Technology and Telecom Professional with over 25 years of progressive experience in Telecom and Information Technology. Experienced IT Help Desk Technician and Information Technologies project management. Proven abilities in Avaya/Nortel PBX, Octel Voicemail, Cisco Unity, Second Nature, and Microsoft Servers Results driven with strong relationship building, networking and interpersonal skills.

Organizational Development • Employee Development/Mentoring Project Management • Asset Management

Vendor Negotiations • Client Relations

PROFESSIONAL EXPERIENCE

Mid America Regional Council Kansas City, MO 03/2011 – 06/2019 Public Safety Communications Technician II

As a member of the 911 communication technician team I provided technical support for the regional 911 network for the Kansas City Metropolitan area. This area covers 9 counties with 47 dispatch centers and 10 microwave/radio towers.

Major Contributions:

Troubleshoot Windows XP, Win 7, and Win 10.

Replace workstation components.

Performing preventive maintenance on equipment at public safety agencies.

Responding to equipment and system failures to perform initial service.

Creating and maintaining service records.

Packaging and returning goods and equipment for outside repair service.

Maintaining regional equipment inventory.

Desk side support

Provide client support and technical issue resolution via E-Mail, phone, and other electronic medium remotely.

Effectively manage and supervise vendors.

Added input on our internal ticketing system.

Solely supported GeoLynx mapping system region wide.

Taught GeoLynx classes to PSAP personnel.

Trained two junior employees.

CERTIFICATIONS

Vesta/Sentinel 4.xI & M/Admin from Cassidian Communications, ECS 1000/RescueStar Installation & Maintenance/Admin from Cassidian Communications. PAUL W. DOWLING 816-***-****

• Page 2 •

JP Morgan Chase (contract through Tek Systems) Kansas City, MO 9/2010 – 3/2011 Telecom Technician

A temporary contractor position with the telecommunications department to assist with everyday telecom issues during the move of the JP Morgan Chase office to a new location. Deloitte, LLP Kansas City, MO 4/2000 – 5/2009

Telecom Network Technician

A member of the Information and Telecommunication teams in a World Wide Big 4 Accounting/Auditing firm providing consulting, tax and auditing services to a national market. Drive performance in the areas of voicemail, telecom, and server maintenance and upgrades on a national scale. Major Contributions:

Maintained and administered phone and voicemail systems for the Kansas City, St. Louis, Little Rock, Irving, Tulsa, and Denver Deloitte offices.

Performed all MAC work for sites listed above.

Install new phone lines and cross connect to the PBX

Coordinated with Vendors and Deloitte Project Managers for pre-planning of office moves.

Generated over $30,000 in maintenance savings by auditing our systems for unused telephone ports.

Spearheaded the evaluation of several new voicemail platforms such as Cisco Unity, Avaya, and Communite to reduce the current 65 individual Octel systems to one centralized system.

Optimized telecom productivity by implementing Second Nature: a semi automated PBX, voicemail moves, adds and changes software, which centralized all telecom records and over 40 telecom professionals to one central administration point.

Video Conferencing administration

Played an instrumental role in the implementation and integration of Cisco Unity to centralize over 50,000 end users to one voicemail system.

Successfully managed all 2003 servers used for Second Nature.

Coordinated with Vendors and Deloitte Project Managers for pre-planning of office moves.

In coordination with Cisco, developed and delivered training for Cisco Unity familiarization.

Coordinated multiple training classes for Second Nature.

Acted as a team lead on various projects and the Second Nature program.

Coached fellow telecom personnel on personal and professional problems.

Offered solutions to fellow telecom employees with complex project issues in Second Nature Nazarene Publishing House Kansas City, MO 8/1993 – 4/2000 Maintenance

HVAC Technician

Telecom Technician

A member of the Maintenance/Engineering department, specializing in HVAC maintenance and repair for the publishing world headquarters of the Nazarene Church. Night housekeeping and maintenance for all site buildings. The telecommunications specialist for the company’s Kansas City, Missouri office. PAUL W. DOWLING 816-***-****

• Page 3 •

Major Contributions:

Successfully Maintained the PBX and Voicemail systems.

Executed installation of all Phone and Computer cabling.

Coordinated all vendor meetings onsite for Phone and Voicemail systems.

Maintained 30 HVAC systems.

Successfully completed HVAC Freon Certifications. CERTIFICATIONS

Global Knowledge Meridian 1 Options 11-81c Release 25 familiarization, Global Knowledge X11 Release 25 data base for technicians, Global Knowledge Voice Fundamentals, TECHNICAL SKILLS

Native Avaya/ Nortel Language, Octel Voicemail

Contact this candidate