Customer Service, Sales, Sport and Event Marketing, Leadership

BRADLEY HANCOCK

Email: *************@*****.*** · Cell: 416-***-****

*** ******** ******, *******, **, M4G 2R9

https://www.linkedin.com/in/bradley-hancock-897350136/

Recent Sport & Event Marketing post-grad with strong understanding of marketing industry with one year of experience in experiential marketing. Strong Microsoft Office Skills. Past sales history with strong results. 5+ years in the customer service industry.

PROFESSIONAL EXPERIENCE

DECEMBER 2018- PRESENT

TEAM LEAD, SDI Marketing

Lead for a small group of brand ambassadors working on our Rogers Activation within the Scotiabank Arena during the 2018-19 Toronto Maple Leaf’s season and 2019 Toronto Blue Jays season

Coordinate with Account manager the inventory that is needed throughout the season

Trouble shoot any technical issues that are experienced with activation during the duration of the game

Working alongside managers to help operate and direct events affiliated with the Leaf’s and Blue Jays to ensure that they run smoothly

Logging all hours of brand ambassadors and key learnings of events through google documents for Account Coordinators records

AUGUST 2018- PRESENT

BRAND AMBASSADOR, SDI Marketing

Professionally acted as a BA for variety of companies partnered with SDI; Rogers, Sportsnet, Lorissa’s Kitchen, Molson

Communicating key messaging of onsite activations to consumers at events to create traffic and generate leads

Working alongside account managers and coordinators to make sure client and company goals are met and to limit any issues that may potentially arise

Developing relationships with coworkers and engaging those attending events in a friendly manner to ensure optimal experience for everyone

MAY 2018 – AUGUST 2018

SALES ACCOUNT INTERN, cosmos sports and entertainment

Hamilton Philharmonic Orchestra

Reached target of $108,000 in subscription renewals for the 2018-19 season; an 8% increase in revenue generation from the 2017-18 season

Made 50-60 outbound calls a day and established relationships with past subscribers

ONE Volleyball

Personally customized 350-400 emails to Volleyball teams around the GTA to promote the Premier Cup Finals

Monitored online ticket sales

Biosteel Canada Cup

Handled the Biosteel and CAF emails, forwarding all inquiries about the Biosteel cup to supervisors

Ensured all teams taking part in the tournament registered in their proper tier and age groups

July 2017-Present

CUSTOMER SERVICE REPRESENTATIVE, the beer store

Engaging with customers in a friendly and informative matter to ensure all needs are met

Working alongside managers and coworkers to complete daily tasks in an efficient and timely manner

Upholding all professional standards and policies of The Beer Store

November 2017-December 2018

SUPERVISOR & KEY HOLDER, the beer store

Managing small team during closing hours to ensure all tasks are completed and all store standards are met for the next day

Keeping track of store inventory and relaying information to managers

Running store reports and managing of store safe

Assisting in the training of new employees

July 2012- January 2018

PRODUCE CLERK, longos

Responsible for handling all customers’ needs and wants in a professional and timely manner

Keeping track of produce inventory entering store during morning shifts

Handled responsibility of training all new employees hired by department manager to ensure that they smoothly transitioned to a fast-paced environment

EDUCATION

JANUARY 2018 – APRIL 2019

SPORT AND EVENT MARKETING, george brown college

SEPTEMBER 2012 – APRIL 2017

B.A ENGLISH & CRIMINOLOGY, wilfrid laurier university

References available upon request

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