Raytown, Mo. 64133
Over 7 years in management, and customer service. Strongly skilled in conflict resolution, customer service, bookkeeping, and maintenance.
Aldi November 2018 - March 2019
●Lead Sales Associate - Unloading Truck in the morning, daily inventory walk, setup displays, price changes and closing store down at the end of the day
●Make change for cashiers, close out registers at the end of an employee's shift
●Delegate duties among the cashiers, schedule breaks, conflict resolution
Quick Trip November 2016 - November 2018
●Clerk - Run the register and work the line quickly, efficiently, and pleasantly. Work back stock ensuring we have plenty of our products stocked. Guide customers with questions or concerns.
●Standard maintenance on fountain drinks, coffee, and gas pumps, as well as fixing drainage issues.
PetSmart June 2016 - December 2016
●Merchandise and Inventory Lead - Setup displays, receive truck, and double check the shipping manifest, maintain a clean and organized receiving room.
●Make sure that the product in the front of the store is in its correct location and priced correctly
●Employee guidance and coaching if need be
Ulta November 2015 - June 2016
●Unload truck and stock shelves
●Cashier and customer service
Aramark 2012-December 2014
●Concession Supervisor at Kauffman & Arrowhead Stadium - Making sure inventory is complete correctly and efficiently, Concession stands are cleaned and prepared to a high standard, product is stored properly and equipment is shut off. Making sure product is made to a high quality,, Ensuring Customer Satisfaction comes first, Making sure employees are guided and get appreciated, Setting up before an event to make sure the event runs as smoothly as possible.
●Made sure all employees felt cared for and appreciated by rewarding the over achievers with praise and promotion opportunities.
●Performed on the spot fixes when the CO2 went down, a beer line went down.
Macy’s August 2013- October 2013
●Sales associate in women’s shoes - Making sure the stock room is neatly organized, assisting customers and being very personable and knowledgeable of the merchandise
●Was able to learn quickly enough to be one of the better sales associates after 3 weeks
Quest Diagnostics 2010-2011
●Teleinterviewer 1 - Made calls to customers regarding health or life insurance, asking personal questions and setting up appointments with nurses for checkups.
●Made sure customers were comfortable by being patient and attentive.
Reliable Financial Services 2007-2010
●Office Manager - had first hand experience training and managing staff, team building and maintaining a safe work environment, Balancing the transactions of the day with earnings, sales and overhead.
●Became proficient in Quick Books, Word, and Excel, and am a quick learner on new programs either Windows or Apple.
●Received a number 1 rating by the state regulatory committee.
Pipo’s Italiano 2005-2006
●Cook - Worked in the back of house cooking and cleaning learning the ins and outs of good BoH management.
●Graduated from Raytown South High School in 2006
●Herndon Career Center 2005-2006 - Studied Culinary Arts under Chef Ben Griswold including things such as Financial knowledge of running a restaurant, Food Safety, and Customer Service.
●Johnson County Community College - Took 1 semester of basic classes
●Experienced in using QuickBooks, Win arcs, Microsoft office.
●Office management and financial bookkeeping
●Assisted “Street Cats Rescue” with fundraising and cat adoption