Customer Service Personal

Curriculum vitae

PERSONAL INFORMATION DORVALINA MARIA GUIA DE OLIVEIRA

FERNANDO DE SOUZA BARROS, 239, 2º andar, Apto. 20, 4475076 - MAIA/PORTO (Portugal)

+351*********

***********@*****.***

Sex Female Date of birth 06/08/1965 Nationality Brazilian PERSONAL STATEMENT High communication, personal interaction and organization skills acquired in History and Law university graduations, as well as postgraduate studies in the area of Law and performance of jobs in public and private areas in Brazil. Nowadays, I am looking to change to a new career as Housekeeper, using for that my health, organizational skills and a long domestic cleaning experience to maintain a well-groomed and orderly ambient.

WORK EXPERIENCE

06/01/2011–15/01/2019 Administrative Agent

STATE DEPARTMENT OF TRANSIT, CUIABÁ (Brazil)

-Customer Service;

-Control of personnel in service;

-Expedition of documents and registration in database of the Department;

-Organization and maintenance of services;

- Internal legal advice to the legal sector of the Department;

-Update database of vehicles on judicial demand;

-Statistical monitoring of services;

-Monitoring the standard of quality of services provided to consumers;

-Emission of documents and respective legal records;

-Resolution of problems and issues, ensuring the good provision of services to the population. EDUCATION AND TRAINING

09/01/2006–24/01/2011 Bachelor in Law

University of Cuiabá - UNIC, Cuiabá (Brazil)

01/08/1991–05/08/1995 Bachelor of History

Federal University of Mato Grosso - UFMT, Cuiabá (Brazil) PERSONAL SKILLS

Mother tongue(s) Portuguese

Foreign language(s) UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production Italian B1 B1 B1 B1 B1

French A2 A2 A2 A2 A2

English B1 B1 B1 B1 B1

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Spanish A2 B1 A2 A2 A2

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Communication skills High ability of interpersonal communication, managerial capacity and organizational vision, due to the contents of completed university courses. Contribute to these and other skills, the various jobs performed in public and private areas, as well as the life experience, all serving as training and enhancement of personal skills.

Organisational / managerial skills -Determined and self-motivated to perform the activities, according to the norms and demands of work.

-Capacity to learn and use new working methods, including technological advancements;

-Ability to motivate others and exercise leadership;

-Ability to coordinate the work of others and write concise reports;

-Detail oriented and a team player, with well-developed communication skills with the public and staff.

Digital skills SELF-ASSESSMENT

Information

processing Communication

Content

creation Safety

Problem-

solving

Proficient user Proficient user Basic user Independent user Independent user Digital skills - Self-assessment grid

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