Mary Dunleavy

ac92jm@r.postjobfree.com 925-***-****

Work Experience

Prime Now Shopper

Amazon.com

**** ** *******

Fulfills grocery orders on a timely basis, following hourly deadlines

Stages outgoing orders according to ambient, refrigeration or freezer requirements

Trains new employees as needed

Completes daily opening and closing procedures as needed

Assists with delivery inquiries as needed

Client Support Analyst

Compliance Ease - Burlingame, CA

2017 to 2019

Provides client support services by reviewing data and identifying appropriate and timely solutions Provides client trainings across multiple product suites Participates in new client onboarding and ongoing management of client relationships . Develops user guides, training presentations and internal process documentation using Microsoft Office Suit. Recommends solution enhancements through thorough understanding of end user needs and if necessary completes both business and technical requirement documentation

Operations Analyst

Rubicon Mortgage Group - Moraga, CA

2015 to 2016

Processes loans from application through close of Escrow

Troubleshoots any Escrow issues

Document draw and reconciliation

Performs all Post Closing functions, including file retention, insurance review and property tax review Provides updates to Title and Escrow as needed

Senior Systems Analyst

First Republic Bank - San Francisco, CA

2006 to 2015

Develop, streamline, and maintain core processing and underwriting applications

Acts as Business Systems Liaison for Business Units

Troubleshoots and resolves programming issues on internally supported and developed mortgage lending business applications, including customizations as approved

Analyzes current lending, underwriting and closing procedures and processes, converts business

specifications to technical specifications and codes changes to existing system Assists in administration and maintenance of management information database

Creates Training documentation

Management of Access Database and report processing using SQL and MS Office (Excel, Word etc.)

Education

Bachelor of Science in Business Administration

Saint Mary’s College - Moraga, CA

Skills

Help Desk, Production Support, Business Intelligence, testing, MS Office

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