Customer Service Manager

Melissa E Wasaitis

*** ********* *****, ******, **. 60421

H: 815-***-**** / *********@*****.***

www.linkedin.com/in/melissa-wasaitis-86719925

BRANDING HEADLINE

An efficient problem solver who both understands and enjoys the buyer, seller and corporate relationships. A motivated and personable business professional with a successful 12-year track record as a manager for various successful and profitable corporations. Possess the talent for mastering technology and management courses. Accustomed to handling sensitive and confidential record, as well as, producing accurate and timely reports. Flexible and versatile with the ability to maintain a sense of humor under pressure.

SKILLS

• Project Management • Customer Service

• Computer Savvy • Accounting/Bookkeeping

• Report Preparation • Front Office Operations

• Written Correspondence • Scheduling

• Professional Presentation • Speak Polish language fluently

• General office skills • Inside/ Outside Sales

• Hiring Agency Experience • Bookkeeping

• Coaching • Computer training

• Team leadership

PROFESSIONAL EXPERIENCE

Emery Jensen Distribution, Oak Brook, IL October 2017 – Present Account Manager Specialist

Responsible for New Customer on-boarding. Maintaining customer database of customer attributes and requirements.

• Coordinate all on-boarding activities with other Ace Hardware Corporate internal departments.

• Ensure customer master data is updated and maintained as business requirements change

• Provide team leadership for all customer on-boarding,

• Manage maintenance and pricing functions.

• Project manage multi-store.

• Activate Portal Access and Welcome Packet

• Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.

Ace Hardware Corporation, Oak Brook, IL April 2002 – October 2017 Technical Support Analyst II

Teach, Educate, Assist & Mentor Analysts to troubleshoot calls on any of the following in house systems: PACE, E4W, EV, ACENET, ORDER ENTRY, Internet Explorer and Outlook Express

• Prepared training reports, conducting training sessions, and building a database of complex solutions

• Facilitated the creation of a company website, ensuring full compliance with the agency's requirements and tight deadlines

• Conducted training sessions for new employees.

Melissa E Wasaitis 815-***-**** Page Two

Technical Support Analyst II, Continued

• Collaborated with support team, assisting client stakeholders with emergent technical issues and developing effective solutions.

• Built close relationships with other departments within Ace, providing impeccable customer service and responding to the public as well as to retailers needs.

• Promoted to five different positions within other departments within the corporation during my employment.

ADDITIONAL WORK EXPERIENCE

Banner Personnel Service, Inc., Oak Brook, IL

Corporate Staffing Agent

Bath & Body Works, Limited Corporation, Oak Brook, IL Manager

EDUCATION AND CERTIFICATIONS

Joliet Junior College Joliet, IL

College of Du Page Glen Ellyn, IL

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