Customer Service Pharmacy Technician
Resume:
LaCresia Braxton
A Strong Leader
Richmond, VA **223
***************@*****.***
•Strong Interpersonal communication skills.
•Problem analysis and problem solving.
•Organizational skills and customer service orientation.
•Adaptability and ability to work under pressure.
•Initiator.
Willing to relocate to: Atlanta, GA - Miami, FL
Work Experience
Clinical Pharmacy Technician
Walgreens - Henrico County, VA
June 2019 to August 2019
Trained at a Walgreens Pharmacy while taking up a Pharmacy Technician class.
Data entry skills
• Able to read, write, and speak English fluently
• Strong time management and organizational skills
• Excellent communication skills, both orally and in writing
• Willingness to be a team player and promote a positive team environment
• Excellent attention to detail
• Flexible and proactive to meet varied patient needs
• Self-motivated and able to work independently
• Able to effectively present information to the patient and in small group situations
• Dedicated to excellence and quality
• Able to collaborate with other healthcare professionals
• Strong interpersonal and “people” skills
• Experienced in Microsoft Office (Word, Excel, Outlook, etc.)
• Able to add, subtract, multiply, and divide in all units of measure; this may include using whole numbers, common fractions, and decimals and being able to compute rate, ratio, and percent Physical demands of the job include being able to:
• Stand for long periods.
• Pick and pinch small tablets with fingers, and seize, hold, grasp or turn objects with hands.
• Perceive the size, shape, temperature, or texture of objects by touching with fingertips.
• Lift and push or pull up to 10 pounds.
• See objects at close vision and be able to identify and distinguish colors. Behavioral Aide
Delta T Group Staffing Agency - Richmond, VA
September 2018 to August 2019
• Helped students who exhibited angry, aggressive and other violent behaviors.
• Supervised behavior and other tasks vital to special needs of students.
• Maintained database of mental health professionals.
• Created positive behavior strategies for children while encouraging positive reinforcement.
• Gathered data and monitored behavior and other tasks vital to special needs of students.
• Developing rapport with the affected child to assess reasons of behavioral imbalance
• Devising and implementing recreational activities and encourage the children to participate in the activity
• Monitoring student progress and providing additional counseling in case there is little or no progress in child's behavior
• Escalating the issues to seniors in case there is no progress for six months in the child's behavior
• Maintaining reports, documents and storing the files Hospital Security Officer Supervisor
Lew Security - Richmond, VA
October 2018 to March 2019
Supervised Hospital Security officers, to supervise assigned operation involving hospital parking and lot control. Train, supervise, discipline, and schedule work of staff performing parking lot control duties on visitor/patient parking deck.Perform regular patrol on all parking levels and provide assistance to visitors to locate vehicle if required.
Respond to and make radio dispatch calls regarding parking violations and complaints Access Control Officer
U.S Security & Associates - Richmond, VA
October 2017 to October 2018
for client facility to control access through the admittance process.
•Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
•Observes and reports incidents or suspicious activity to client representatives, company management, life/safety personnel.
•Prepares logs or reports as required for site
•Provides administrative support, such as answering telephone, taking and delivering messages or transferring calls to voice mail when appropriate personnel are unavailable Direct Support Professional
The Palace Resthome Llc - Richmond, VA
April 2015 to February 2018
• Worked to improve, enrich and respect the lives of individuals with developmental, Physical, and Mental Disabilities
• Developed and implemented behavioral management care plans
• Maintained accurate case management reports
• Developed and implemented plans for individuals to achieve greater independence, their daily goals, and community integration
• Supervised individuals with their Activities of Daily Life
• Administered daily medications
• Assisted with day-by-day operations of the residence accordance with regulatory requirements, agency policy and quality program standards.
Skill in counseling others in attaining self-sufficiency through the assistance of the Individuals with their daily performance of ADL.
-Skill in performing emergency medical techniques, CPR and first aid.
-Ability to communicate effectively both orally and in writing.
-Ability to plan, organize and supervise the daily activities of the Individuals. Call Center Customer Service Representative
Startek - Petersburg, VA
August 2013 to January 2015
Obtains client information by answering telephone calls; interviewing clients; verifying information. Determines eligibility by comparing client information to requirements. Establishes policies by entering client information;
Care Partner
River City Senior Manor - Richmond, VA
May 2011 to December 2014
•Accomplishes nursing human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures. Completes and updates all daily, weekly and monthly records, reports, logs, casework notes, administrative paperwork, fiscal reports, and medical records in an accurate, timely, and professional manner
• Rides with driver & individuals in personal and/or company vehicle for community outings or scheduled appointments
• Ensures individuals' health, safety and welfare, enhances the quality of individuals' lives, and supports community inclusion
Education
Certificate in Pharmacy Technician
JT Pharmacy - Chesterfield, VA
April 2019 to August 2019
Certification in Personal Care Aide/ Healthcare
Professional Career Training Institute - Chesterfield, VA March 2014 to April 2015
Skills
CUSTOMER SERVICE, CUSTOMER SUPPORT, TYPING, MEDICAL TERMINOLOGY, Cash Handling, Billing, Inventory, Microsoft Word, Data Entry, Microsoft Office, Time Management, Access Control, Supervisor, Management
Certifications/Licenses
Bloodborne Pathogens Certified
April 2019 to April 2020
Adult and Pediatric First Aid/CPR/AED
April 2019 to April 2021
DCJS CERTIFIED
May 2018 to May 2021
Pharmacy Technician Completion Certificate
August 2019 to Present
Assessments
Call Center Customer Service — Completed
May 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: https://share.indeedassessments.com/share_assignment/aft3uefdayhjsxur Customer Service Skills — Completed
August 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: https://share.indeedassessments.com/share_assignment/7sqahqb2ntxxfvks Scheduling — Completed
May 2019
Cross-references agendas and itineraries to avoid scheduling conflicts. Full results: https://share.indeedassessments.com/share_assignment/mu1t3dmb7jmhdc-m Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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