L ORY A NN M . DANGANAN,MA

**** ******** ***, **** *, San Jose CA 95122

Phone (C) 408-***-**** • E-Mail: ac92ch@r.postjobfree.com SUMMARY:

Dedicated, result and value-driven professional with 5+ year experience in program coordination, project management, client relations, vendor management, billing & reconciliation, and office management. Track record for delivering results efficiently and flexibly, in a fast-paced environment with competing deadlines. Possessing a positive, cooperative approach and willingness to learn and take on new challenges. Strong business development professional with a Masters in Human Resource Management with concentration on Project Management. SKILLS:

Program administration Project management Tableau

Office management Process development and improvements Microsoft office

Multifaceted scheduling Health information systems management SPSS

Customer/stakeholder relations Staff training Contracts

Organizational skills Team leadership Analytical

Logistics & event management Excellent communication skills Critical thinking PROFESSIONAL EXPERIENCE:

Project Coordinator and Interim Manager

Outcomes and Evaluations Department

Uplift Family Services – Campbell, Ca

August 2018 – Present

Manages day-to-day operations. Directs, delegates and monitors assigned administrative support functions and tasks to gather information on outcomes, data collection and data visualization to ensure agency, county and/or state requirements.

Manages, hires, trains, and evaluates research assistants, data entry operators and administrative assistant.

Coordinates and manages all intra department projects and deadlines; leads the strategic project- planning process, monitors progress, drives execution and in combination with clinical leadership and other project team members/stakeholders, assumes accountability for timelines, deliverables and budgets.

Works closely and effectively with cross-functional development team members, consultants and vendors to develop project strategies and planning scenarios.

Develops, manages and maintains detailed timelines of the development plan and ensures that the functional resources and forecasts are aligned with global project timelines.

Oversees agency reports, data collection, distribution and responsible for making large and/or complex data more accessible, understandable, and usable.

Oversees and reviews the delivery of data and data visualization in a useful and appealing way to users. Ensures transformation, improvement, and integration of data to fit business, internal, and external needs.

Collaborates with clinical programs, external entities to meet data visualization or reporting needs

Advises, consults, develops, and provides technical support and training to staff in new O&E processes

Oversees and reviews data visualization dashboards Program Operations Manager

Specialty Applied Behavior Analysis Program

Uplift Family Services – Campbell, Ca

February 2014 – August 2018

Started as an Administrative Assistant III and was promoted twice as Business Financial Analyst then, as Operations Manager. Responsible for oversight and supervision of key administrative processes necessary to manage program. Played a pivotal role in all aspects of development to full implementation of the program that is new/startup mode to ensure quality service and fiscal viability.

Manages projects for our Applied Behavior Analysis (ABA) Program with more than 200 customers to ensure successful implementation. Managed projects related to electronic health record, billing and customer service.

Leads the strategic project-planning process, monitors progress, drives execution and in coordination with clinical leadership and other project team members/stakeholders, assumes accountability for timelines, deliverables and budgets.

Executes and maintains program management processes and disciplines in the areas of: customer intake, utilization management, program schedule, billing and quality management.

Runs regular reports and performs data analysis to monitor and measure the effectiveness of processes to ensure reliability, product quality, and the customer and program experience is constantly improving.

Manages and directly supervises, hires, trains, and evaluates administrative and client services staff across all regions.

Directs and delegates assigned administrative support functions and tasks to ensure programs meet the customer, referral, payor, and staff support needs required to meet agency and contract expectations.

Provides leadership in defining and implementing new administrative processes as needed.

Consistently coordinates and communicates systems processes with directors across all regions to ensure fiscal viability.

Participates in fiscal feasibility analysis of new or proposed programs and projects.

Oversees coordination with other departments to meet various reporting and compliance needs. Leadership Development Program (LDP) Specialist

Compassion International, Inc.

October 2007 – October 2010

Program administrator responsible for overseeing the successful leadership program completion of a nationwide quota of more than 150 students annually.

Interpreted, contextualized and implemented global Leadership Development Program (LDP) directions and decisions as defined in the Program Field Manual.

Managed all program projects focused on developing leadership skills and making a difference in the community and to create opportunities for more than 150 potential-leaders to graduate in their fields and be prepared in the workplace.

Conceptualized, designed and managed project-planning process, monitors progress, drives execution in coordination with other project team members/stakeholders, assumes accountability for timelines, deliverables and budgets.

Provided training to students, families and other stakeholders on leadership, program requirements and other training needs.

Budget management. Accountable for program and project results of staying on-budget, on-schedule, and maintain client satisfaction.

Effectively and consistently met program expectations to maintain nationwide funding and quota every year.

Reviews and analyzes current systems and processes and recommends improvements. Responsible for creating reports, concept papers and proposals for funding and implementation approval from sponsors and donors.

Documented routine individual client progress and program reports. Project Officer

Philippine Coalition Against Tuberculosis

(Project under the Global Fund to Fight AIDS, TB and Malaria) October 2004 – March 2007

Implemented and managed an internationally funded project in installing more than 100 government and private TB centers nationwide with a consistent “A” grade from the funding agency.

Led the planning and implementation of project(s) throughout the project lifecycle, initiation through closure.

Provided programmatic and technical assistance to eight regions nationwide on the installation process of TB centers.

Manage project budget and financials, review and approve invoices, track budget variance, job cost, and productivity, and report on financial performance.

Directly supervised eight (8) project assistants responsible for monitoring and implementing project in eight regions.

Successfully managed all training and major events for stakeholders and partners.

Trained implementers, partners and other stakeholders on project requirements and implementation.

Provided excellent customer service to providers, vendors, and partners.

Participated in technical monitoring & evaluation of assigned units nationwide.

Gathered and consolidated all reports from assigned TB centers nationwide. EDUCATION:

Masters in Human Resource Management with concentration in Project Management DeVry University Keller Graduate School of Management San Jose, CA

November 2014

Graduated with Distinction

Bachelor of Arts Major in Psychology

Philippine Christian University

Manila, Philippines

June 1998 – April 2001

Graduated Cum Laude

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