Pharmacy Technician Customer Service
Resume:
Ayisha McGlotha
Experienced Work Professional
Hampton, VA 23669
******.**********@*****.***
SKILLS SUMMARY
Microsoft Office Applications, Medhok, Detailed Oriented, Completionist, Customer Service, GoodRx, Team Player, Team Leader, Friendly, Accounting/Inventory Control, Takes Charge, Responsible, Attentive, Communication, No HIPAA Violations EXPERIENCE
Walgreens Pharmacy, Suffolk VA - Pharmacy Technician January 2019 - June 2019
● Search, input, and or update patient insurance, health and prescription information
● Reduced patient wait-time for a 2-Lane drive by verifying patient insurance and contact information
● Ensure “Promise time” for waiting patients was met or reduced
● Received prescription refill information via phone, drive through, and customer drop-offs UST Global/Cigna HealthCare, Norfolk VA - Contracted Claims Adjuster; Team Lead July 2018 - November 2018
● Aid in increased communication with Team Leads and Supervisors to increase workflow and productivity
● Write and edit guidelines to decrease errors and improper filing for Medicare medication coverage claims. Collaborate with Team Leads on additional edits
● Contacted over 8,000 Medicare Members to inform them on the status of their medication claim(s) without violating HIPAA rights Hampton HealthMart Pharmacy, Hampton VA - Pharmacy Technician January 2017 - July 2018
● Input patient health and insurance information to decrease the workload and patient wait-time by 15%
● Increased the verification and payment of over 80 patient medication deliveries daily
● Received and processed patient refill requests over the phone, as well as, took detailed messages to give to the pharmacists to decrease the number of calls on hold Sally Beauty Supply, Riverdale GA- Sales Associate May 2013 - October 2016
● Increased customer satisfaction rate by 13% from suggesting certain products that catered to the customer’s needs and wants
● Greeted, assisted, and pointed out popular monthly sales to customers as they entered the store
● Maintained inventory control daily for over 600 different products Classy Hair and Nails Salon and Spa, Lovejoy GA -Master Cosmetologist April 2012 - November 2015
● Respectfully serviced clients resulting in an increase in customer satisfaction and net-income
● Abided by current sanitation regulations to decrease the number of fines for the overall salon
EDUCATION
State Pharmacy Certification- 2018
National Pharmacy Technician Certification- 2017
Atlanta Metropolitan State University- 2014
Beauty College of America- 2011
High School Diploma - 2010
Contact this candidate