Customer Service Assistant
Resume:
Cynthia Johnson
Houston, TX *****
****************@*****.***
Seeking to contribute my experience to advance in the organization. Authorized to work in the US for any employer
Work Experience
Activity Assistant
William R Courtney - Temple, TX
January 2017 to September 2017
• Recognized as employee of the month during the course of employment
• Organized, conducted and lead activities such as group projects, parties, games and discussions
• Submitted and tracked required paperwork, documentation and approvals, ensuring Audit
• Helped plan and organize company functions
• Assisted veterans on and off of the bus in a safe manner Call Center Representative
Coushatta Casinos - Kinder, LA
December 2013 to June 2015
• Helped company attain the highest client service ratings by providing exceptional customer service at all times which resulted in earning employee of the month status in 2014
• Educated guests on the program as well as navigation of the website
• Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgment
• Processed credit card payments for orders and managed accounts receivable Case Worker-Disaster Department
American Red Cross - Houston, TX
December 1999 to June 2012
• Provided Casework follow-up to Clients who have received Disaster Action Team assistance
• Maintained casework files and updated computer-based casework records, including Client Assistance Cards (CAC), the Client Assistance System (CAS), and Microsoft Office documents and spreadsheets
• Acquired and maintained familiarity with services provided by governmental and non-governmental organizations in order to assist clients to obtain needed services
• Provided office orientation and casework training to new casework volunteers
• Generally maintained and supported the ongoing activities of the client Casework services Education
High School Diploma
Bryan High School - Bryan, TX
Skills
Dementia, Recreation, CNA
Certifications/Licenses
CPR, First Aid
Additional Information
SKILLS
• Achieve optimal levels of personal performance & accomplishment
• Encourage administrative efficiency & effectiveness
• Ability to manage large group of people
• Possess effective written & verbal communication skills
• Demonstrate a high level of initiative in decision making
• Display superior emotional intelligence & stability
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