Manager Quality
Resume:
Mae Fong
Mississauga, ON L*N *K* 416-***-****
********@*****.*** Mae Fong LinkedIn Profilehttp://www.linkedin.com/in/firstlastname
Passionate Quality Assurance Manager
Eliminate Root Cause through Process Improvement Cultivate Quality Mindset
Certified Six Sigma Greenbelt skilled in pinpointing process errors with innovative strategies to permanently address reoccurring issues.
Expert facilitator in identifying gaps and deploying solutions to cross functional teams to support quality management system best practices and policies.
Expertise in:
Quality Action Plans
Continuous Improvement KPIs
SWOT Analysis
Statistical Process Control
Quality Audits
Change Management
Professional Experience
SCHNEIDER ELECTRIC CANADA, Mississauga, ON 2016 to 2019
Quality Project Manager
Organized surveys, analyzing the results based on response to determine customer satisfaction tracking helpdesk, warranty and repair service and commissioning. Evaluated and managed customer requirements defining customer expectations for stakeholders through project management.
Trained 19 service locations on the current trends from customer complaint detractors for East, Central and West Directors.
Pioneered nuclear order process maps and applied Lean Six Sigma principles, driving personnel to breakdown business silos and improving customer experiences.
Presented monthly ad hoc reports and presentations for stakeholders on net promoter score from the customer feedback surveys to exceed KPI by 3% with focus on passives.
Data mined over 500 surveys, identifying top 3 processes from high performing service center locations and cascading best practices companywide.
RM2 CANADA, Vaughn, ON 2014 to 2016
Quality Assurance Manager
Validated procedure to minimize product sampling and spearheaded protocol to eliminate usage of mislabeled container materials. Processed engineering changes, examining surface coatings failure through FMEA analysis and finding permanent production solutions.
Aligned Kanban system floor plan for in-process materials, reducing movement to lines while giving visibility to product inventory volumes.
Established safety stock levels for inventory materials and forecast production needs by developing a bill of materials.
Increased production 300% by adjusting tolerancing difference between engineering drawings and process capability.
Drove KPI improvements, reducing defective product holds with targeted analysis from Excel dashboards.
Mae Fong ********@*****.*** Page Two
YAYA FOODS, Toronto, ON 2011 to 2014
Quality Assurance Manager
Verified certificates of compliance for food additives by reviewing chemical residual levels for compliance to meet regulations specified for market authorization release. Developed product attributes based on US Pharmacopeia reference standards to identify proper storage temperatures, micro limits against supplier specifications.
Communicated CFIA requirements to team members and accelerated adoption, scoring 94% in an ISO Food Defense and Quality Systems audit within 4 months of opening operations.
Formulated recipes for client requests and oversaw approval process to production by verifying claims, shelf-life, and packaging.
Developed hold process to enable shipping dept to quickly locate defective product in a 500K square foot facility, slashing productivity downtime.
Conducted daily production meetings reviewing CAPAs with Engineering, Operations and Logistics to improve quality efficiencies.
Additional Professional Experience
KERR BROS. LTD., Toronto, ON, Quality Assurance Manager
NHPD Food Manufacturer - PCQI Lead Instructor for all departments in quality assurance, food safety, nutrition and government regulations. Championed GFSI initiatives developing and implementing HACCP Plans, QMS, Drug Establishment Licensing for pharmaceuticals and SQF.
Education & Certifications
Bachelor of Science (BSc), University of Toronto, Toronto, ON
ISO 9001:2015 Certified Lead Auditor, Schneider Electric & Bureau Veritas
Lean Six Sigma Greenbelt, Schneider Electric
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