TREASURY SERVICES / PROJECT MANAGER / CREATIVE

DARRELL NANCE

STATEMENT CONTACT

EDUCATION

EXPERIENCE

REGIONS BANK

Implementation Project Manager

Serve as primary point of contact for complex commercial card implementations. Manage complex commercial card and integrated payables implementations end to end. Interface with various vendors (bank and client) for file testing, requirements gathering, and miscellaneous project related needs. Conduct client training on newly implemented commercial card management system softtware.

IBERIABANK

Treasury Management Product Officer

Served as primary point of contact of contact for new implementation requests for Treasury Management products and services. Managed multiple TM requests concurrently. Served as liaison between client and vendor or other areas of the bank for timely resolution for any issues from a TM perspective. Served in data conversion, testing, and validation role during bank conversions.

BANK OF AMERICA

Treasury Management Sr. Service and Implemnetation Advisor Managed a dedicated portfolio of large corporate clients including many fortune 500 clients for all implementation and service requirements. Client requests ranged from simple maintenance requests to complex long term projects that required long term support. Developed and promoted relationship with internal partners including sales, service, and operations partners ROOF ROOFING INC

Operations Manager

Coordinate all contact with prospective, current, and past clients . Consistently developed new marketing materials including flyers, mailers, automated follow up emails. Created proposals, invoices, and emails with clients, permitting offices, and any other external party. Cut rolling 90 day accounts payable by 50% in first 90 days by introducing new invoicing process and collection queue. Increased ratings across multiple platforms by focusing on client contact and succesfful follow up. Jan 2018-

Present

Mar 2015-

Jan 2018

Jan 2014-

Mar 2015

BUSINESS ADMIN/MIS

Auburn University

ENTERTAINMENT BUSINESS

Full Sail University

2006-2008 2008-2009

I am a highly analytical and innovative problem solver with a strong client service and operations background. I thrive when put in a position to find creative solutions to unique problems. Andrew Dunn

Deployments Manager, Blend

T: 334-***-****

E: ac9277@r.postjobfree.com

Mai Balili

Implementation Project Coordinator

E: ac9277@r.postjobfree.com

Charley Beene

Attorney, Slocumb Law Firm

T: 205-***-****

E: ac9277@r.postjobfree.com

129 Elder Street Birmingham, AL 35210

T: 205-***-****

E: ac9277@r.postjobfree.com

Nov 2012-

Jan 2014

MIL-TRAN SERVICE

Operations Manager

Started business from ground up, completing business incorporation and registration with both the state and the Department of Defense. Negotiated contracts for large troop supply moves with transportation officers while coordinating logistics involving multiple carrier vendors. Created and implemented comprehensive freight brokerage sales training program. Jun 2011-

Oct 2012

AFNI

Operations Manager

Supported global wireless provider as a third party sales and service chat vendor. Lead 6 supervisors with up to 20 agents per supervisor. Coached and developed supervisors to effectively target behaviors. Collaborated with Site Director, Account Executives, and Vendor Manager to position changes in training, development, coaching, and quality processes. Created new metrics and identified key trends to target behaviors. Managed and Developed ‘Free Flow’ Customer Service and Sales pilot project that yielded a significant, immediate and sustained improvement in both Quality Survey and Sales metrics. Jun 2010-

Jun 2011

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