Customer service manager
Resume:
RESUME
ADELEKE NURAT BOLANLE
ADDRESS: ** ********* **** *******, *****.
EMAIL: **********.**@*****.***
TELEPHONE: 080********, 090********
CAREER OBJECTIVE: To strive for excellence and precision at all times, in all positions and circumstances and seeking to improve organizational objectives and self-development while enjoying job satisfaction.
PERSONAL BIO-DATA:
Date of Birth: 11th Dec 1988
Sex: Female
Marital Status: Single
Home Town: Iseyin
State of Origin: Oyo
Local Govt. area: Iseyin Local Govt Area
Place of Birth: Lagos
Religion: Christianity
Nationality: Nigeria
EDUCATIONAL BACKGROUND WITH DATE
1990 – 1996 Idowu Primary School - Bariga Lagos
(First Leaving Certificate)
1996 – 2002 C.M.S Girls Grammar School – Bariga Lagos
(WAEC/SSCE)
2008 – 2013 Lagos State University
(Bsc) Industrial Relation Personnel Management
AWARDS/ACHIEVEMENT
Best Customer Service (2010)
Guest Choice Of The Year (2010)
WORK EXPERIENCE
HOTEL BON VOYAGE: FRONT OFFICE SUPERVISOR
57A, A.J Marinho (2015 – 2017)
Victoria Island, Lagos
Job Description:
1. Ensure Outstanding customer care at all times.
2. Maintains a friendly, cheerful and courteous demeanour at all times.
3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
TIVOLI GARDEN HOTEL FRONT OFFICE SUPERVISOR
2 – 3 Olokun Close, Off Ademola Street (2014 - 2015)
Ikoyi, Lagos.
Job Description:
1. Supervise daily shift process ensuring all team members adhere to standard operating procedures.
2. Train, direct the work, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
3. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
4. Allocate rooms to expected arrivals after checking the guests preferences and special requests.
5. Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
6. Supervise the operations of the front desk to ensure an optimal level of service and hospitality are provided to the guests.
WESTOWN HOTEL CHINESE RESTAURANT SUPERVISOR
10/10 Ayeni Close, Off Opebi (2007 -2011)
Ikeja, Lagos.
Job Description:
1. Resolve customer complaints regarding food service.
2. Train workers in food preparation, and in service, sanitation, and safety procedures.
3. Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
4. Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
5. Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
6. Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
7. Develop departmental objectives, budgets, policies, procedures, and strategies.
8. Schedule parties and take reservations.
REFERENCES
Mr. Onajide
Managing Director Briscoe Motors
Mr. Adelaja
Architect
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